K Group Companies

FST

FieldServiceTechnicianLevelII

Indianapolis, Indiana, United States FULL TIME Remote Friendly
The Brief

“Field Service Technician Level II at K Group Companies. Skills: leading installation teams, configuring and programming devices, system commissioning, customer training, Factory Authorized Testing (FAT). Carry out essential responsibilities expected of a Level 1 installer. Expertly configuring and programming a wide range of devices and management platforms”

What You'll Achieve.

Ensuring the seamless execution of installations; Maintaining high standards of customer satisfaction; Consistently delivering outstanding results; Ensuring all systems meet the highest quality and performance standards; Providing clients with reliable and fully operational solutions

Industry & Context.

FST
Eligibility Requirements

Valid US Driver’s license

What They're Looking For.

Must Have

Minimum 2 years with a previous construction trade, Advance knowledge of electricity (high and/or low voltage), Hands-on/field experience from previous work experience, Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc. ), Ability to identify and use common low voltage cabling, Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing, Ability to read architectural drawings, Team management/supervisor experience, Previous experience completing projects within scope, Previous experience with service ticketing processes, Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems, Must have valid US Driver’s license

Nice to Have

leadership abilities necessary to lead installation teams effectively, advanced skills, training, certifications

What You'll Do.

Carry out essential responsibilities expected of a Level 1 installer

Expertly configuring and programming a wide range of devices and management platforms

Overseeing system commissioning

Delivering comprehensive customer training at a basic operations level

Seamless execution of installations

Maintaining high standards of customer satisfaction

Execute all Level installer roles and responsibilities

Handling project and service tickets

Delegating tasks within the team’s capabilities

Mentoring Level 1 installers

Perform Factory Authorized Testing (FAT) of products before installation

Commissioning of systems

Accepting additional job duties

How You'll Work.

Team & Collaboration

Lead installation teams effectively; Fostering a collaborative environment; Mentor Level 1 installers; Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers; Collaboration

Communication Scope

Excellent communication skills; leadership and communication skills

Process & Methodology

project scopes, service expectations, accountability for assigned tasks, completing projects within scope

Free ATS check

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