Smiths Group
detection and screening technologies
FieldServiceTechnicianII-SEA
Neural analysis suggests this role is
optimal for mid candidates.
“Field Service Technician II - SEA at Smiths Group. Skills: Field Service, Technical Support, Customer Service, Troubleshooting, Repair. Meeting daily service repair needs. Driving customer satisfaction”
What You'll Achieve.
Meeting daily service repair needs; Driving customer satisfaction; Control and minimize costs
Industry & Context.
Troubleshooting and field repair of electrical and electronic systems and equipment; Assesses product/equipment performance based on field support recommends modifications or improvements
Daily travel to locations in and around the Seattle, Washington, SEA airport and surrounding area, Travel, overtime and work hours other than Monday-Friday may be required, Sensitive Security Information (SSI) access and vetting via the TSA, Must successfully pass a federal background investigation, Must be able to lift/carry 80 lbs, Must be able to push/pull 200 lbs, Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation, Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility, Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc. ) around dangerous industrial equipment, Work environment is typically considered to be wherever the customer of concern is located, Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required, Drug test prior to employment and at any time during employment may be required
What They're Looking For.
Must Have
Associate's Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics), Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role, Computer competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs, Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment, Excellent communications skills, Orientation for customer focus and teamwork, Responsive to all customer issues at all times, Willing & able to travel at short notice, Sensitive Security Information (SSI) access and vetting via the TSA, Successfully pass a federal background investigation, Excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once, Excellent customer service skills and the ability to handle stressful situations, Self-motivated, reliable, and accountable individual, Excellent telephone skills, Able to lift/carry 80 lbs, Able to push/pull 200 lbs, Able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation, Frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility, Able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc. ) around dangerous industrial equipment
Nice to Have
Basic technical knowledge on the company’s Trace and X-Ray technologies
What You'll Do.
Meeting daily service repair needs
Driving customer satisfaction
repairing and maintaining equipment
Providing customer training
Documenting all inspections
repair work and submitting paperwork
Managing repair parts cycle time
Reviewing logs for open issues
Preparing formal reports to customers
Participating in Service Sales opportunities
Assisting with promoting and implementing revenue programs
Ensuring tools and test equipment are properly maintained and calibrated
Assessing product/equipment performance
Recommending modifications or improvements
Providing technical support to customers and other service professionals
Participating in site surveys
pilot program service activities
Maintaining clear and concise business communication
Establishing and maintaining a close relationship with senior level FSE’s and Product Managers
Controlling and minimizing costs
Complying with Company health
safety and environmental policies
Complying with all applicable U. S. export control and security regulations
How You'll Work.
Team & Collaboration
Establishing and maintaining a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends; Teamwork
Communication Scope
Excellent communications skills; Clear and concise business communication, both oral and written; Excellent telephone skills
Process & Methodology
Ability to multi task several projects at once
Full Job Description
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world. At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion. This position requires daily travel to locations in and around the Seattle, Washington, SEA airport and surrounding area. SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO : * Responsible for meeting daily service repair needs and driving customer satisfaction * Installs, repairs and maintains equipment in the field; provides customer training as required. * Documents all inspections, maintenance, repair work and submits paperwork in a timely basis * Order, install, and return parts and manages repair parts cycle time * Reviews all logs for open issues and prepares formal reports to customers as necessary. * Participates in Service Sales opportunities and assists with promotin
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