K Group Companies

FST

FieldServiceTechnicianII

$75–105k ~AI est. Grand Rapids, Michigan, United States FULL TIME Remote Friendly
The Brief

“Field Service Technician II at K Group Companies. Skills: Device configuration, System commissioning, Customer training. Execute Level 1 installer roles. Uphold installation standards”

What You'll Achieve.

Deliver outstanding results

Industry & Context.

FST
Eligibility Requirements

Advance knowledge of electricity, Basic telecommunication knowledge, Basic IT networking, IP addressing, Read architectural drawings, Team management/supervisor experience, Service ticketing processes, Fire systems knowledge, CCTV knowledge, Intrusion systems knowledge, Emergency nurse call systems knowledge

What They're Looking For.

Must Have

Minimum 2 years construction trade, Hands-on/field experience, Basic telecommunication knowledge, Working knowledge of basic IT networking, Ability to read architectural drawings, Team management/supervisor experience, Previous experience completing projects, Previous experience with service ticketing, Valid US Driver’s license

Nice to Have

Knowledge in fire, CCTV, intrusion, emergency nurse call systems

What You'll Do.

Execute Level 1 installer roles

Uphold installation standards

Handle project and service tickets

Provide prompt updates

Take accountability for tasks

Deliver outstanding results

Delegate tasks within team

Mentor Level 1 installers

Seek feedback for improvement

Establish communication channels

Perform Factory Authorized Testing

Provide customer training

Accept additional job duties

How You'll Work.

Team & Collaboration

Collaborative environment; Communication with Project Delivery Coordinators; Communication with Project Managers; Communication with customers

Communication Scope

Customer training

Process & Methodology

Project scopes, Service ticketing processes

Free ATS check

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