Smiths Detection
detection and screening technologies
FieldServiceTechnicianIPHL
“Field Service Technician I- PHL at Smiths Detection. Skills: detection and screening technologies, troubleshooting, field repair of electrical and electronic systems and equipment, customer satisfaction, Trace technologies, X-Ray technologies. meeting daily service repair needs. driving customer satisfaction”
What You'll Achieve.
meeting daily service repair needs; driving customer satisfaction; high degree of customer satisfaction; response time goals; revenue programs; control and minimize costs while maximizing revenue
Industry & Context.
troubleshooting; Assesses product/equipment performance
daily travel to locations in and around the Philadelphia Metro area, including the airport, respond to emergency and non-scheduled calls for service within established response time goals, willing & able to travel at short notice, Sensitive Security Information (SSI) access and vetting via the TSA, successfully pass a federal background investigation, lift/carry 80 lbs., push/pull 200 lbs., move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices, frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility, work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc. ) around dangerous industrial equipment, Travel, overtime and work hours other than Monday-Friday may be required, Comply with and ensure department compliance with Company health, safety and environmental policies, Comply with all applicable U. S. export control and security regulations, U. S. Personal Security Clearance, submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law
What They're Looking For.
Must Have
Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment., Associate's Degree or Related Trade Certification (electrical, electronic, mechanical) or Military Training (electrical, mechanical, electronics)., Computer literacy ; Competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs., Must be able to respond to emergency and non-scheduled calls for service within established response time goals., Must be able to lift/carry 80 lbs., Must be able to push/pull 200 lbs., Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation., Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility., Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc. ) around dangerous industrial equipment., Comply with all applicable U. S. export control and security regulations.
Nice to Have
Looks to senior level FSTs for knowledge growth and support when needed., May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
What You'll Do.
meeting daily service repair needs
driving customer satisfaction
Fostering positive customer relations
repairs and maintains equipment
provides customer training
respond to emergency and non-scheduled calls for service
Completes all scheduled maintenance
Documents all inspections
repair work and submits paperwork
manages repair parts cycle time
Maintains an accurate inventory of parts and tools
Maintains currency on all technical certifications
Reviews all logs for open issues
prepares formal reports to customers
Participates in Service Sales opportunities
assists with promoting and implementing revenue programs
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance
recommends modifications or improvements
Seeks to provide technical support to customers and other service professionals
Exercises every available measure to control and minimize costs while maximizing revenue
timecards and other administrative tasks
How You'll Work.
Team & Collaboration
Foster positive customer relations; Establishes and maintains a close relationship with senior level FST’s and Product Managers; support the needs of the customer; remain aware of current technical trends; teamwork
Communication Scope
communicating effectively with customers; clear and concise business communication proficiency, both oral and written; excellent communications skills; excellent telephone skills; excellent organizational, communication, interpersonal skills
Process & Methodology
multi task several projects at once
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