FieldServiceTechnician/Engineer

### Description _**JOB OVERVIEW:**_ We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential. Once you have completed your induction training, as a Field Service Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment. In this role, to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware. **HOME LOCATION REQUIRED** Cardiff & surrounding area. _**DUTIES**_ Your duties as Field Service Engineer will include: Conduct daily visits to client locations for the purpose of Break fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry. Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process. Perform the setup of Wi-Fi devices and identify faults with data network cables on-site. Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable. Ensure troubleshooting steps and actions are well documented and is signed off by the client before completing the task at the site. North West, Central, South East & South West (Disclaimer: There will also be UK-wide travel and staying away from home when required). If you have previous experience in installing, integrating, and testing EPoS hardware and