New Era Technology
Technology
FieldServiceTechnician(DataCenterCoolingSystems)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Service Technician (Data Center Cooling Systems) at New Era Technology. Skills: Field service, Technical support. Provide onsite technical services. Support Mission Critical Cooling Systems”
Industry & Context.
Critical thinking; Analytical capabilities; Troubleshooting; Problem solving; Technical judgment
Ability to travel, On-call rotation, Work extended hours, Lift up to 50 pounds, 20% travel, Background check
What They're Looking For.
Must Have
Minimum 3 years experience, Prior experience with electro-mechanical equipment, Experience reading Electrical Schematics, Experience with 200 – 440-volt equipment, Hands on hardware troubleshooting, Ability to apply technical knowledge, Ability to demonstrate customer service, Ability to read product drawings, Ability to manage priorities, Troubleshooting skills, Technical judgment, Ability to work onsite independently, Ability to work as part of a team, Availability to work extended hours, Ability to pass background check
Nice to Have
Associate degree with IT Hardware certificate
What You'll Do.
Provide onsite technical services
Support Mission Critical Cooling Systems
Execute installation services
Execute startup services
Execute commissioning support services
Execute remedial maintenance services
Execute preventative maintenance services
Participate in system deployment projects
Provide onsite support
Assist in fault isolation
Identify necessary parts
Resolve customer equipment failures
Respond onsite to dispatches
Participate in service bulletin development
Participate in procedure development
Participate in process improvement
Maintain customer service records
Contribute to Knowledge Articles
Contribute to technical documentation
Serve as resource to sales personnel
Recommend manual improvements
Recommend operational process improvements
Contribute to training content development
Provide training to customers
Provide training to field service personnel
Maintain knowledge of new products
How You'll Work.
Team & Collaboration
Team-oriented culture; Working within a team
Communication Scope
Oral communications; Written communications
Process & Methodology
Planning, Organizing, Prioritizing
Full Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together SUMMARY: We currently need a Field Tech Support Specialist supporting our client. This position will be responsible for providing onsite technical services in support of Mission Critical Cooling Systems. Executes the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services. PRIMARY DUTIES: Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services. Provides onsite support by assisting in fault isolation of electro-mechanical systems. Identifies necessary parts to resolve customer equipment failures. Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests. Serves the department by participating in the development of service bulletins, procedures, process improvements, and other collateral duties as required. Maintains accurate customer service records and reports within the Case Management System/CRM. Contributes to the c
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