New Era Technology
FieldServiceTechnician(DataCentercoolingsystems)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Service Technician (Data Center cooling systems) at New Era Technology. Skills: Field service, Technical support, Electro-mechanical systems. Participate in system deployment. Deliver installation support”
Industry & Context.
Critical thinking; Analytical capabilities; Troubleshooting; Problem solving
On-call rotation, 20% travel, Lift up to 50 pounds, Work extended hours
What They're Looking For.
Must Have
Minimum 3 years experience, Prior electro-mechanical equipment experience, Experience reading Electrical Schematics, Experience with 200-440 volt equipment, Hands on hardware troubleshooting, Ability to apply technical knowledge, Ability to manage priorities, Troubleshooting skills, Sound technical judgment, Ability to work onsite independently, Availability for 24/7 on-call rotation, Ability to pass background check
Nice to Have
Associate degree with IT Hardware certificate preferred, Ability to travel with little notice
What You'll Do.
Participate in system deployment
Deliver installation support
Deliver startup support
Deliver commissioning support
Provide onsite support
Assist in fault isolation
Identify necessary parts
Resolve customer equipment failures
Respond onsite to dispatches
Serve department by participating in development
Develop service bulletins
Develop process improvements
Maintain accurate customer service records
Contribute to creation of Knowledge Articles
Contribute to technical documentation
Serve as resource to sales personnel
Recommend improvements to manuals
Recommend improvements to operational processes
Recommend improvements to procedures
Contribute to training course content development
Provide training to customers
Provide training to field service personnel
Maintain knowledge of new products
How You'll Work.
Team & Collaboration
Working within a team
Communication Scope
Oral communication; Written communication
Process & Methodology
Planning, Organizing, Prioritizing
Full Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together PRIMARY DUTIES: Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services. Provides onsite support by assisting in fault isolation of electro-mechanical systems. Identifies necessary parts to resolve customer equipment failures. Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests. Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required. Maintains accurate customer service records and reports within the Case Management System/CRM. Contributes to the creation of Knowledge Articles and other technical-related documentation. Serves as a resource to sales personnel for assigned service area. Recommends improvements to manuals, operational processes and procedures as needed. Contributes to training course content development and provides training to customers and other field serv
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