New Era Technology
FieldServiceTechnician(DataCentercoolingsystems)
Neural analysis suggests this role is
optimal for Mid candidates.
“Field Service Technician (Data Center cooling systems) at New Era Technology. Skills: Field Service, Technical Support, Electro-mechanical Equipment, Troubleshooting, Customer Service. Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services. Provides onsite support by assisting in fault isolation of electro-mechanical systems”
What You'll Achieve.
delivering installation, startup and/or commissioning support services; assisting in fault isolation of electro-mechanical systems; resolve customer equipment failures; Respond onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs)
Industry & Context.
Critical thinking and analytical capabilities in troubleshooting and problem solving; Ability to successfully apply technical knowledge to identify root causes; Troubleshooting skills and sound technical judgment
Ability to travel with little notice may be required, Ability to work both onsite independently and as part of a team, Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation, Ability to pass customer-specific background check processes, if applicable, Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc., Must be able to lift to 50 pounds at times, Travel may be required up to approximately 20% of the time, Willing to travel when needed
What They're Looking For.
Must Have
Minimum of 3 years of experience in field service or a similar technical support-related position, Prior experience with electro-mechanical equipment, servos, sensors and actuators, English proficiency, Experience reading Electrical Schematics, Experience working with 200 – 440-volt equipment (High Voltage), Hands on hardware troubleshooting and repair experience, Ability to successfully apply technical knowledge to identify root causes, Ability to demonstrate excellent customer service and communication skills, Ability to read basic product drawings, electrical schematics, and technical specifications, Requires the ability to manage priorities effectively, Ability to travel with little notice may be required, Troubleshooting skills and sound technical judgment, Ability to work both onsite independently and as part of a team, Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation, Ability to pass customer-specific background check processes, if applicable, Must be able to lift to 50 pounds at times
Nice to Have
certificate in an IT Hardware-related discipline preferred
What You'll Do.
Participates in system deployment project for established service area
by delivering installation
startup and/or commissioning support services
Provides onsite support by assisting in fault isolation of electro-mechanical systems
Identifies necessary parts to resolve customer equipment failures
Responds onsite to dispatches
within required timeframe as specified in customer service level agreements (SLAs)
for scheduled and unscheduled services requests
Serves the department by participating in the development of service bulletins
process improvements and other collateral duties as required
Maintains accurate customer service records and reports within the Case Management System/CRM
Contributes to the creation of Knowledge Articles and other technical-related documentation
Serves as a resource to sales personnel for assigned service area
Recommends improvements to manuals
operational processes and procedures as needed
Contributes to training course content development and provides training to customers and other field service personnel
Maintains knowledge of new products
How You'll Work.
Team & Collaboration
collaborative approach in working within a team environment; Ability to work both onsite independently and as part of a team
Communication Scope
oral and written communications; Ability to demonstrate excellent customer service and communication skills
Process & Methodology
Planning, organizing and prioritizing skills
Full Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together PRIMARY DUTIES: Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services. Provides onsite support by assisting in fault isolation of electro-mechanical systems. Identifies necessary parts to resolve customer equipment failures. Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests. Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required. Maintains accurate customer service records and reports within the Case Management System/CRM. Contributes to the creation of Knowledge Articles and other technical-related documentation. Serves as a resource to sales personnel for assigned service area. Recommends improvements to manuals, operational processes and procedures as needed. Contributes to training course content development and provides training to customers and other field serv
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