FieldServiceTechnician

**Primary Responsibilities/Essential Functions:** _Essential functions may include the following tasks, knowledge, skills and other characteristics. This is not a comprehensive listing of all functions and tasks performed by persons in this position, nor does it list all possible duties that may be assigned._ * Attends service calls as directed by supervisor, following customer schedules wherever possible * Knows and enforces compliance with safety policies and procedures as well as quality objectives and policies * Checks, services and replaces prescribed parts relevant to field service schedules ensuring high standards of work are achieved * Completes field service paperwork thoroughly and diligently when the task is complete * Assist in parts inventory control * Inspect, test, troubleshoot and repair AAL products in the highest level of safety, quality and ethical standards * Works closely with personnel involved in the field and communicate all deviations required from routine and regular work prior to proceeding * Communicate all product performance and reliability issues with supervisor * Manages customer expectations effectively which means that where schedules cannot be met, customers are advised of revised times * Manages all customer interactions ensuring courteous, professional and helpful interactions; maintain a good working relationship with all customers * Completes all service calls in accordance with schedules, ensuring the checking, service and replacement as prescribed * Communicates with supervisor and customers regarding work performed and if unable to complete all tasks ensure customer is aware of follow up work to be performed and relevant time frames * Assist Sales team with customer tours and demonstrations at service facilities * Ensures all tasks and decisions are performed in an efficient and cost effective manner * Drives and contributes to the department’s continuous improvement culture. * Knows and abides by all customer policies, proc