Smiths Group
Security
FieldServiceTechnicianATL
“Field Service Technician - ATL at Smiths Group. Skills: Field service, Troubleshooting, Equipment repair. Troubleshoot equipment. Service equipment”
What You'll Achieve.
Meet daily service repair needs; Drive customer satisfaction; Ensure satisfaction of work; Minimize costs
Industry & Context.
Troubleshooting; Root cause analysis
Daily travel, Travel overtime, Work hours other than M-F, Sensitive Security Information access, Federal background investigation, Work in varied environments, Work around dangerous equipment
What They're Looking For.
Must Have
Associate's Degree/Trade Certification/Military Training, 1-3 years electrical/mechanical field service experience, Troubleshooting and field repair experience, Basic technical knowledge on Trace and X-Ray technologies, MS Office Suite competency, Ability to lift/carry 80 lbs, Full body mobility, Operate carts, hoists, davit cranes, pallet jacks
Nice to Have
Comparative work and life experience equivalence
What You'll Do.
Troubleshoot equipment
Maintain field service log
Initiate field service files
Organize field service files
Maintain field service files
Exceed customer requirements
Exceed company requirements
Conduct follow up calls
Ensure customer satisfaction
Meet daily service repair needs
Provide customer training
Manage repair parts cycle time
Review logs for open issues
Prepare formal reports
Participate in Service Sales opportunities
Promote revenue programs
Implement revenue programs
Maintain test equipment
Calibrate test equipment
Assess product performance
Recommend modifications
Recommend improvements
Provide technical support
Participate in site surveys
Participate in pilot program service
Maintain business communication
Establish relationship with FSEs
Establish relationship with Product Managers
Comply with health policies
Comply with safety policies
Comply with environmental policies
Ensure department compliance
Comply with export control regulations
Comply with security regulations
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior FSEs; Product Managers
Communication Scope
Oral communication; Written communication; Business communication
Applying for this Field Service Technician - ATL role?
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