Sharpsmart
Field Service
FieldServiceTechnician
“Field Service Technician at Sharpsmart. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Complete routine customer audits - waste yard, analysing stock and accessories used within the department / area. Project manage installations, snagging and optimization of new contracts.”
Industry & Context.
Investigate and complete all Field Service cases following RCA method
extensive travel, clean driving licence, DBS check
What They're Looking For.
Must Have
2 years’ experience working in a similar role in a clinical environment, planning and organisational skills with the ability to juggle multiple tasks, Good IT skills including ability to use Excel proficiently (intermediate level), Ability to develop working relationships with key customer contacts and internal and external stakeholders, Awareness and adaptability to working with hospital patient environment, Health and safety focused, Driving license/DBS Check
What You'll Do.
Complete routine customer audits - waste yard
analysing stock and accessories used within the department / area
Project manage installations
snagging and optimization of new contracts.
Complete routine ward walks to identify ongoing customer requirements.
Utilise stock management tools to analyse and balance stock holding
Identify and deliver training and education requirements to Environmental Service Technician
maintain and monitor customer portering schedules
Review and adjust resource supplied
identifying efficiencies with transport
transporters and onsite support
Investigate and complete all Field Service cases following RCA method
Determine compound stock holding requirements
Identify and implement efficiencies with container capacity
Identify accessory upsell opportunities via departmental audits
Review contract performance with regional contract manager
Provide cover support in the absence of Environmental Field Service Technician when required.
How You'll Work.
Team & Collaboration
Ability to develop working relationships with key customer contacts and internal and external stakeholders
Process & Methodology
Project manage installations, snagging and optimization of new contracts.
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