FieldServiceTechnician

At Quadient , we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. As a Field Service Technician, you'll represent our company at customer sites, ensuring mailroom/software/locker equipment is expertly installed, maintained, and performing at its best. This role involves traveling to various locations to install, service, and upgrade mailroom/software/locker equipment, while diagnosing and resolving technical issues to keep systems running smoothly. You'll also train customers on proper equipment use and maintenance, helping them maximize value from our products. In addition to your technical skills, you'll serve as a trusted advisor—listening to customer needs, offering tailored solutions, and identifying opportunities to enhance their experience. Clear communication, effective documentation, and managing service tools and inventory are key to your success in this impactful role. Your role in our future * Install, service, or upgrade equipment onsite at customer locations. * Diagnose and troubleshoot technical issues, providing effective solutions. * Collaborate with customers to understand requirements and offer technical recommendations. * Provide training and guidance on product operation and maintenance. * Perform routine maintenance and manage stock of replacement parts. * Document technical issues for escalation and evaluate customer needs for additional products or services. Turn your passion into performance