Prescott's, Inc.
medical device services
FieldServiceTechnician
“Field Service Technician at Prescott's, Inc.. Skills: mechanical troubleshooting, electrical troubleshooting, installation, preventive maintenance, troubleshooting, repair services. Provide expert technical support for a wide range of industrial washing, sterilization, and surgical equipment. Perform installation, preventive maintenance, troubleshooting, and repair services on medical and laboratory equipment”
What You'll Achieve.
ensure that critical equipment performs safely and efficiently; Deliver an exceptional customer experience; timely response and completion of all assignments; complete and submit service call reports within 24 hours of completion
Industry & Context.
technical, troubleshooting, and mechanical aptitude; Excellent organization, communication, and problem-solving skills; dedication to resolving performance issues
Valid driver’s license and clean driving record, Ability to lift up to 50 lbs. and perform physical work (standing, bending, climbing), Willingness to travel frequently (60–90%) to customer sites, which may include hospitals, operating rooms, laboratories, research facilities, and universities up to 3 hours away, Flexibility to accommodate customer schedules and respond to emergency service calls as needed, Ensure compliance with company safety policies and all customer site protocols
What They're Looking For.
Must Have
Valid driver’s license and clean driving record, 1–3 years of directly related field service or technical maintenance or 3–5 years of hands-on experience without formal training, technical, troubleshooting, and mechanical aptitude, Working knowledge of electrical, plumbing, and mechanical systems, Excellent organization, communication, and problem-solving skills, Proficiency with computers and Windows-based software applications, Ability to lift up to 50 lbs. and perform physical work (standing, bending, climbing), Willingness to travel frequently (60–90%) to customer sites, which may include hospitals, operating rooms, laboratories, research facilities, and universities up to 3 hours away, Flexibility to accommodate customer schedules and respond to emergency service calls as needed
Nice to Have
technical school training in mechanical, electrical, or electronic systems, Familiarity with the repair and maintenance of Getinge (CASTLE) and/or Steris (AMSCO) washing, sterilization, and surgical equipment
What You'll Do.
Provide expert technical support for a wide range of industrial washing
and surgical equipment
preventive maintenance
and repair services on medical and laboratory equipment
and refurbish industrial washing
and surgical equipment and system components
Perform preventive and corrective maintenance on equipment from multiple manufacturers
Service a range of devices
Conduct installations and equipment modifications as required
Maintain accurate service documentation
and inventory records
Plan and manage service schedules
Use company-provided technology to complete and submit service call reports
Manage personal tools
and inventory efficiently
Ensure compliance with company safety policies and all customer site protocols
How You'll Work.
Team & Collaboration
Maintain professional, courteous communication with customers, contractors, and colleagues
Communication Scope
Excellent organization, communication, and problem-solving skills; proactive communication; professional, courteous communication
Process & Methodology
Plan and manage service schedules
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