PDC Machines
Manufacturing
FieldServiceTechnician
Neural analysis suggests this role is
optimal for mid candidates.
“Field Service Technician at PDC Machines. Skills: Diaphragm compressors, Hydrogen refueling, Mechanical repair, Electrical troubleshooting. Log customer support inquiries. Respond to customer inquiries”
What You'll Achieve.
Ensure customer needs met
Industry & Context.
Troubleshooting
Up to 75% travel, Lift 50lbs, Valid driver’s license, Work in all climates, Work in all seasons, Work in all environments, Work with hazards, Overtime may be required
What They're Looking For.
Must Have
Experience in assembly, industrial, mechanical, or manufacturing fields, Experience with high-pressure hydraulic and gas process systems, Experience with rotating equipment, Experience with Swagelok, Experience with cone/thread tubing, Electrical experience with control panels, Experience with explosion-proof enclosures, Experience with relay logic, Experience with PLCs, Experience with HMIs, Experience up to 600VAC and 24VDC, Experience terminating input and output devices, Experience troubleshooting wiring diagrams, Experience following wiring diagrams, Experience with pressure switches, Experience with transmitters, Experience with 3-phase motors, Understanding of mechanical principles, Experience with field rigging, Experience with safe lifting practices, Lock out, tag out training, Up to 75% travel annually, Able to lift 50lbs, Must have a passport, Must have a valid driver’s license
Nice to Have
Obtain passport upon hiring
What You'll Do.
Log customer support inquiries
Respond to customer inquiries
Troubleshoot by phone
Troubleshoot by email
Determine customer part needs
Determine customer service needs
Generate sales quotes
Interface with engineering
Interface with spare parts
Interface with operations
Resolve production issues
Resolve engineering issues
Understand compressor assembly
Understand compressor operation
Understand compressor maintenance
Schedule customer travel
Arrange customer travel
Perform mechanical work
Perform electrical work
Resolve customer requests
Establish resolution plan
Capture operational data
Capture repair photos
Capture service notes
Generate service reports
Complete expense reports
Submit expense reports
Upload service reports
Send service reports to customers
Follow up with customers
How You'll Work.
Team & Collaboration
Interfacing with engineering; Interfacing with spare parts; Interfacing with operations
Communication Scope
Technical support emails; Technical support phone calls; Service reports
Full Job Description
PDC Machines, LLC is the world leading manufacturer of diaphragm compression systems and hydrogen refueling solutions. We are driving the global hydrogen energy ecosystem by providing cutting-edge hydrogen compression technology that enables consumers, industries, and companies to abandon gasoline engines in favor of zero-emission fuel cells. Our mission is to lead the world’s advance to clean energy, and to progress the role of hydrogen in the energy transition. Our purpose is to have a positive lasting impact on the world, and we’re making it happen – for our community, for our planet, and for generations to come. Since 1977, PDC’s compressors have been the preferred choice of industrial gas companies for use in specialty gas, oil & gas, chemical, petrochemical, research, and renewable energy. Over the last 20 years we have shifted our focus to hydrogen energy as a fuel of the future. Today we are a key supplier of state-of-the-art solutions for both industrial gas and renewable energy companies. With sales and service offices in the US, China, Japan, South Korea, Germany, and Australia, PDC provides world-class support. Our compressors are backed by a US-based team of factory service technicians, engineers, and a global support network to ensure maximum compressor uptime. This is a hybrid position where time will be split between the office and travel to customer sites. Primary travel is domestic, but global travel is to be expected. In the office, FST responsibilities consist of responding to technical support emails and phone calls from customers. In the field, responsibilities consist of commissioning, training customers, troubleshooting, and maintaining mechanical and rotating equipment at customer locations. When not traveling, office time may include refurbishing compressors/parts, evaluating compressors, performance testing of compressors, preparing spare parts for field service shipments, and other assembly duties as assigned. * Responsibilities: * Loggin
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