PDC Machines

Manufacturing

FieldServiceTechnician

$65–95k ~AI est. Souderton, Pennsylvania, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Field Service Technician at PDC Machines. Skills: Diaphragm compressors, Hydrogen refueling, Mechanical repair, Electrical troubleshooting. Log customer support inquiries. Respond to customer inquiries”

What You'll Achieve.

Ensure customer needs met

Industry & Context.

Manufacturing
Problems you'll solve

Troubleshooting

Eligibility Requirements

Up to 75% travel, Lift 50lbs, Valid driver’s license, Work in all climates, Work in all seasons, Work in all environments, Work with hazards, Overtime may be required

What They're Looking For.

Must Have

Experience in assembly, industrial, mechanical, or manufacturing fields, Experience with high-pressure hydraulic and gas process systems, Experience with rotating equipment, Experience with Swagelok, Experience with cone/thread tubing, Electrical experience with control panels, Experience with explosion-proof enclosures, Experience with relay logic, Experience with PLCs, Experience with HMIs, Experience up to 600VAC and 24VDC, Experience terminating input and output devices, Experience troubleshooting wiring diagrams, Experience following wiring diagrams, Experience with pressure switches, Experience with transmitters, Experience with 3-phase motors, Understanding of mechanical principles, Experience with field rigging, Experience with safe lifting practices, Lock out, tag out training, Up to 75% travel annually, Able to lift 50lbs, Must have a passport, Must have a valid driver’s license

Nice to Have

Obtain passport upon hiring

What You'll Do.

Log customer support inquiries

Respond to customer inquiries

Troubleshoot by phone

Troubleshoot by email

Determine customer part needs

Determine customer service needs

Generate sales quotes

Interface with engineering

Interface with spare parts

Interface with operations

Resolve production issues

Resolve engineering issues

Understand compressor assembly

Understand compressor operation

Understand compressor maintenance

Schedule customer travel

Arrange customer travel

Perform mechanical work

Perform electrical work

Resolve customer requests

Establish resolution plan

Capture operational data

Capture repair photos

Capture service notes

Generate service reports

Complete expense reports

Submit expense reports

Upload service reports

Send service reports to customers

Follow up with customers

How You'll Work.

Team & Collaboration

Interfacing with engineering; Interfacing with spare parts; Interfacing with operations

Communication Scope

Technical support emails; Technical support phone calls; Service reports

Full Job Description

PDC Machines, LLC is the world leading manufacturer of diaphragm compression systems and hydrogen refueling solutions. We are driving the global hydrogen energy ecosystem by providing cutting-edge hydrogen compression technology that enables consumers, industries, and companies to abandon gasoline engines in favor of zero-emission fuel cells. Our mission is to lead the world’s advance to clean energy, and to progress the role of hydrogen in the energy transition. Our purpose is to have a positive lasting impact on the world, and we’re making it happen – for our community, for our planet, and for generations to come. Since 1977, PDC’s compressors have been the preferred choice of industrial gas companies for use in specialty gas, oil & gas, chemical, petrochemical, research, and renewable energy. Over the last 20 years we have shifted our focus to hydrogen energy as a fuel of the future. Today we are a key supplier of state-of-the-art solutions for both industrial gas and renewable energy companies. With sales and service offices in the US, China, Japan, South Korea, Germany, and Australia, PDC provides world-class support. Our compressors are backed by a US-based team of factory service technicians, engineers, and a global support network to ensure maximum compressor uptime. This is a hybrid position where time will be split between the office and travel to customer sites. Primary travel is domestic, but global travel is to be expected. In the office, FST responsibilities consist of responding to technical support emails and phone calls from customers. In the field, responsibilities consist of commissioning, training customers, troubleshooting, and maintaining mechanical and rotating equipment at customer locations. When not traveling, office time may include refurbishing compressors/parts, evaluating compressors, performance testing of compressors, preparing spare parts for field service shipments, and other assembly duties as assigned. * Responsibilities: * Loggin

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