New Era Technology
Data Center Cooling
FieldServiceTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Service Technician at New Era Technology. Participate in system deployment projects. Deliver installation support”
Industry & Context.
Troubleshooting; Problem solving
Standing, Lifting, Bending, Kneeling, Lift up to 50 pounds, 20% travel, Willing to travel
What They're Looking For.
Must Have
Minimum of 3 years of experience in field service, Minimum of 3 years of experience in technical support, Prior experience with electro-mechanical equipment, Prior experience with servos, Prior experience with sensors, Prior experience with actuators, Experience reading Electrical Schematics, Experience working with 200 – 440-volt equipment, Hands on hardware troubleshooting experience, Hands on repair experience, Ability to apply technical knowledge, Ability to identify root causes, Ability to manage priorities effectively, Troubleshooting skills, Sound technical judgment, Ability to work onsite independently, Ability to work as part of a team, Availability to work extended hours, Participation in a 24/7 on-call rotation, Ability to pass background check
Nice to Have
Associate degree preferred, Certificate in IT Hardware-related discipline preferred, Travel with little notice may be required
What You'll Do.
Participate in system deployment projects
Deliver installation support
Deliver startup support
Deliver commissioning support services
Provide onsite support
Assist in fault isolation
Identify necessary parts
Resolve customer equipment failures
Respond onsite to dispatches
Perform scheduled services
Perform unscheduled services
Participate in service bulletin development
Participate in procedure development
Participate in process improvement
Maintain customer service records
Maintain service reports
Contribute to Knowledge Article creation
Contribute to technical documentation
Serve as resource to sales personnel
Recommend manual improvements
Recommend operational process improvements
Contribute to training course content
Provide training to customers
Provide training to field personnel
Maintain knowledge of new products
How You'll Work.
Team & Collaboration
Team-oriented culture; Working within a team environment
Communication Scope
Oral communications; Written communications
Full Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together SUMMARY: We currently need a Field Tech Support Specialist supporting our client. This position will be responsible for providing onsite technical services in support of Mission Critical Cooling Systems. Executes the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services. PRIMARY DUTIES: Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services. Provides onsite support by assisting in fault isolation of electro-mechanical systems. Identifies necessary parts to resolve customer equipment failures. Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests. Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required. Maintains accurate customer service records and reports within the Case Management System/CRM. Contributes to the cre
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