Maxcess International
FieldServiceTechnician
Neural analysis suggests this role is
optimal for Mid candidates.
“Field Service Technician at Maxcess International. Skills: Electronic equipment repair, Mechanical equipment repair, Hydraulic equipment repair. Provide onsite service. Provide remote service”
Industry & Context.
Problem solving
Travel globally, Self-managed, Exert up to 100 lbs force, Exert 50 lbs force, Exert 20 lbs force, Sit/stand/walk 8-16 hours, Continuous bending, Continuous reaching, Continuous standing, Continuous walking, Continuous pushing, Continuous pulling, Continuous lifting, Continuous hand dexterity, Continuous finger dexterity, Continuous twisting, Continuous grasping, Continuous feeling, Occasional stooping, Occasional crouching, Occasional repetitive motion, Occasional eye to hand coordination, Good corrected vision, Good depth perception, Good color vision, Good field of vision, Prescription safety glasses, Willing to travel 80%
What They're Looking For.
Must Have
5+ years experience industrial, 5+ years experience mechanical, 5+ years experience electromechancial, 5+ years experience converting, 5+ years experience paper making, High school diploma or GED, Technical Diploma or equivalent industry experience, Ability to read blueprints, Ability to read drawings, Understanding tolerancing, Understanding specifications, Good understanding machining mathematics, Good understanding shop mathematics, Ability to use precision measurement tools, Ability to use micometer, Ability to use calipers, Ability to use digital protractors, Ability to use scales, Ability to use all travel platforms, Willing to travel at least 80%
Nice to Have
Experience with Python, Experience with machine learning frameworks
What You'll Do.
Provide onsite service
Provide remote service
Provide customer support
Communicate with customers
Communicate with sales
Communicate with engineering
Communicate with manufacturing
Initiate troubleshooting
Diagnosis electronic equipment
Diagnosis mechanical equipment
Diagnosis hydraulic equipment
Complete onsite repair
Complete upgrade existing equipment
Complete installation new equipment
Complete test new equipment
Ensure equipment onsite
Complete hands on training
Perform onsite application reviews
Make application recommendations
Make product recommendations
Assist Sales ROI calculations
Assist customer ROI calculations
Complete written reports
Provide sales recommendations
Manage scheduling service
Manage manufacturing schedule coverage
Manage engineering schedule coverage
Manage waste responsibly
Utilize proper containers
Participate recycling programs
Promote energy conservation
Maintain safety compliance
Support business objectives
Support company initiatives
Meet departmental objectives
Meet company objectives
How You'll Work.
Team & Collaboration
Work collaboratively internal teams; Collaborate with manufacturing; Collaborate with engineering
Communication Scope
Written communication; Verbal communication
Full Job Description
Primary Responsibility: The role of Field Service Technician is to provide onsite, and remote, service and support to Maxcess customers while working collaboratively with all internal teams. Duties and Responsibilities: Daily communications, both verbal and written, with customers, sales, engineering and manufacturing Onsite and remote support for customers and all associated to service and support matters, to include internal and external associates Initiate test and troubleshooting, onsite and remotely, to diagnosis electronic, mechanical and hydraulic equipment Complete onsite repair, replacement and upgrade of existing equipment Complete installation and test, onsite and remotely, of new electronic, mechanical and hydraulic equipment Maintain tools and equipment required to provide hands on work at customer location Ensure equipment, parts and tools are onsite at customer location to enable a successful service visit Complete hands on training of customer, manufacturing and sales employees on new products, tooling, equipment and process revisions Perform onsite application reviews making application and product recommendation Assist Sales and customer in ROI calulations for upgrades and new sales opportunities Complete detailed written reports for all services provided onsite and remotely Provide detailed sales recommendations for new, upgrade and replacement parts Enter quotes and orders related to field service and support Manage scheduling of all onsite and remote service Work collabrotively with manufacturing and engineering to ensure service schedule coverage Manage waste responsibly (utilize proper containers, participate in the recycling programs) Promote energy conservation Maintain safety compliance for all International, Federal, State and Site specific service requirements Actively support and maintain business objectives and initiatives Other duties as assigned to meet departmental and company objectives. Minimum Qualifications Knowledge/Skills/Abili
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