INFICON

Semiconductor Fabrication, Thin Film Coatings, Optics, Flat Panel Displays, Solar Cells, Industrial Vacuum Coating, Life Sciences, Research, Aerospace, Packaging, Heat Treatment, Laser Cutting, Toxic Chemical Analysis

FieldServiceTechnician

$75–82k Santa Clara, California, United States FULL TIME Remote Friendly
The Brief

“Field Service Technician at INFICON. Skills: inspection, troubleshooting, repairs, preventative maintenance, customer support. inspection, troubleshooting, scheduling, and execution of repairs and preventative maintenance on INFICON Leak Detectors at customer sites. In-House repairs at our service center in Santa Clara, CA”

Industry & Context.

Semiconductor Fabrication, Thin Film Coatings, Optics, Flat Panel Displays, Solar Cells, Industrial Vacuum Coating, Life Sciences, Research, Aerospace, Packaging, Heat Treatment, Laser Cutting, Toxic Chemical Analysis
Problems you'll solve

troubleshooting

Eligibility Requirements

Must be self-motivated to work unsupervised in customer environments, Travel up to 50% may be required, Territory will include, but not limited to, the U. S. West Coast States, Must be willing to travel during the initial training phase if necessary, Must be able to lift carry and push up to 75lbs on a daily basis, May require prolonged visual concentration on small or detailed areas

What They're Looking For.

Must Have

Minimum of 2 years of experience repairing semiconductor vacuum equipment, Associate of Science degree in a technical field, or equivalent technical or military experience and/or certification, computer skills, including Microsoft Office, Must be able to lift carry and push up to 75lbs on a daily basis, May require prolonged visual concentration on small or detailed areas (e.g. , monitors, screens, spreadsheets, documents, and magnifying glasses)

Nice to Have

preferred experience in CRM and SAP systems

What You'll Do.

and execution of repairs and preventative maintenance on INFICON Leak Detectors at customer sites

In-House repairs at our service center in Santa Clara

Provide support with initial setup and basic operational training on new leak detectors

Educate customers on best practices for leak detection relevant to their specific applications

Identify opportunities to promote leak detector accessories and new products while supporting customers in the field

Provide INFICON Key Account Managers and management with feedback on products

and competitive trends

Provide technical and application support as needed

Interface with our internal customers and make recommendations concerning Field Service Techniques and Applications

Utilize SAP and CRM systems to generate customer quotes and process service orders

Maintain INFICON's ISO 9001 registration by keeping procedures and files up-to-date

Perform other duties as assigned

How You'll Work.

Team & Collaboration

Provide INFICON Key Account Managers and management with feedback; Interface with our internal customers

Communication Scope

interpersonal skills

Free ATS check

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