Firmus Technologies
Technology
FieldServiceTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Service Technician at Firmus Technologies. Skills: Field service, Technical operations, Infrastructure maintenance. Perform inspections. Perform preventive maintenance”
Industry & Context.
Problem-solving; Analytical; Troubleshooting
24x7 on-call roster, Work flexible hours, Travel between sites, Travel to customer locations
What They're Looking For.
Must Have
5 years relevant experience, Experience mission-critical environments, Troubleshoot technical issues, Problem-solving skills, Analytical skills, Organisational skills, Verbal communication skills, Written communication skills, Prioritise multiple tasks, Workplace health safety compliance
Nice to Have
Data centre infrastructure experience, GPU environments experience, HPC platforms experience, Cloud infrastructure experience, Immersion cooling technologies experience, Permit-to-work systems familiarity, Change management familiarity, Incident response familiarity, Operational risk management familiarity, Electrical license, Trade certifications, Relevant industry certifications
What You'll Do.
Perform preventive maintenance
Perform installations
Ensure optimal functionality
Adhere to maintenance schedules
Conduct maintenance activities
Perform fault response
Conduct fault-finding
Perform remediation activities
Perform functional testing
Escalate technical issues
Support commissioning
Support decommissioning
Perform rack and stack
Perform server deployment
Perform hardware upgrades
Perform component replacement
Perform break-fix maintenance
Install cabling infrastructure
Label cabling infrastructure
Test cabling infrastructure
Maintain cabling infrastructure
Support project delivery
Support maintenance activities
Support customer requests
Support infrastructure expansion
Remove faulty servers
Repair faulty servers
Assist with asset movements
Assist with equipment deliveries
Assist with inventory transfers
Assist with warehouse coordination
Perform site housekeeping
Maintain operational spaces
Support permit-to-work processes
Participate in maintenance activities
Participate in planned shutdowns
Document work performed
Report work performed
Assist preparing maintenance reports
Assist preparing incident records
Assist preparing operational documentation
Comply with procedures
Conduct safety inspections
Ensure site safety equipment compliance
Participate in safety briefings
Participate in safety audits
Participate in safety drills
Participate in safety training
Maintain inventory records
Assist with stock control
Assist with receiving equipment
Assist with storage of equipment
Assist with auditing equipment
Provide support to customers
Provide support to project teams
Provide support to operations teams
Provide support to vendors
Provide support to stakeholders
Maintain knowledge of Firmus technologies
Maintain knowledge of Firmus products
Maintain knowledge of industry best practices
Participate in training programs
Participate in knowledge-sharing activities
Support onboarding new team members
Support development of new team members
How You'll Work.
Team & Collaboration
Multidisciplinary team environment; Customers; Contractors; Vendors; Internal stakeholders
Communication Scope
Verbal communication; Written communication
Full Job Description
Firmus Technologies Firmus Technologies is a global leader pioneering the solution to AI’s energy challenge, founded in Australia in 2019 by a visionary team of entrepreneurs. Our mission is to create the most energy-efficient AI infrastructure, combining cutting edge technology with a steadfast commitment to sustainability. Through ground-breaking research and development, we invented a verticalized AI Factory - a new class of digital infrastructure that replaces traditional data centres. Built on new approaches to liquid cooling, energy management, water use and modular construction methodology, the Firmus AI Factory delivers low-cost AI tokens across Asia-Pacific. Firmus AI Cloud We provide customers with access to energy savings via our large-scale GPU cloud, Firmus AI Cloud. Rated Silver in The GPU Cloud ClusterMAX™ Rating System, our cloud empowers developers, enterprise, education and government users to train AI models with unmatched efficiency and cost savings. With an ever-growing list of services and applications, we are committed to building a cloud experience for our customers that is market-leading, proprietary and built to scale. Why you’ll love working here A fast-paced and dynamic environment working with next-gen technology. You’ll be operating at the intersection of sustainability and artificial intelligence – helping to transform an industry. Working with and access to colleagues who are true innovators and leaders in their field. As an emerging company, we work as a close-knit team. Work with the founders, grow a strong network, and witness the impact you make first-hand as we democratise AI tools for everyone – more sustainably, and more affordably. We believe that people from diverse backgrounds come together to do their best work, be their authentic selves, and build great things. We are proud to be an equal opportunity employer. ROLE SUMMARY The Field Service Technician (FST) is a hands-on role responsible for supporting the deployment, oper
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