FieldServiceTechnician

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. **Position Summary** The Field Service Technician provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems. **What you will do** * Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems. * Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision. * Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity. * Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions. * Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed. * Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers. * Provi