Anord Mardix
critical power solutions
FieldServiceTechnicalSupport(Texas)
“Field Service Technical Support (Texas) at Anord Mardix. Provide technical guidance. Provide technical information”
What You'll Achieve.
enable delivery of design, fabrication, and assembly goals, per customers’ expectations; meet both the capabilities Flex and the specifications of the customer; meet customers' expectations
Industry & Context.
Uses technical knowledge of products and associated development tools to assist customers on complex issues; Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer; Identifies and communicates existing and potential design issues both internally and externally; Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to manufacturing capabilities including design, fabrication, and assembly abilities; Exercises independent judgment using ambiguously defined procedures and may propose/provide input to defining methods, standards, policies, and procedures
May be required to sit at customer site
What They're Looking For.
Must Have
bachelor’s degree in related field or equivalent experience, 6 years of related experience, advanced operations, technical and people and/or process skills, customer (external and internal) relationship skills, expert knowledge of the function, thorough understanding of Flex and related business, knowledge of multiple functional technologies/ processes, industries or functions, understanding of interdependencies of such processes at the site, experience in leading major initiatives
What You'll Do.
Provide technical guidance
Provide technical information
Assist customers on complex issues
Assist with development of roadmaps
Develop relationships with teams
Provide technical expertise
Define customer needs
Translate needs into recommendations
Review customer requirements
Identify potential issues
Communicate potential issues
Coordinate product integration
Present technical seminars
Coordinate vendor surveys
Answer customer questions
Close customer questions
Prepare project plans
Document customer requirements
Incorporate design capabilities
Prepare documentation
Maintain documentation
How You'll Work.
Team & Collaboration
Develops and maintains ongoing relationships with product and business development teams; Coordinates product integration efforts between component suppliers, Flex, and the customer; Works with customer representatives to coordinate vendor qualification surveys
Communication Scope
Provides technical guidance and information to customers; Communicates potential issues; Develops and presents technical seminars for customers and sales personnel; Answering and closing all customer and program management technical questions
Process & Methodology
Defines initial project/product scope, Prepares project plans to meet customers' expectations, Prepares detailed project plans by documenting customers' requirements and incorporating design and manufacturing capabilities to meet customers’ expectations
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