Anord Mardix
critical power solutions
FieldServiceTechnicalSupport(Texas)
“Field Service Technical Support (Texas) at Anord Mardix. Skills: Field Service Technical Support, technical guidance, customer support, product development, manufacturing capabilities. providing technical guidance and information to customers on a pre-sales and post-sales basis. assist customers on complex issues”
What You'll Achieve.
enable delivery of design, fabrication, and assembly goals, per customers’ expectations; meet both the capabilities Flex and the specifications of the customer; meet customers' expectations
Industry & Context.
assist customers on complex issues; identify and communicate potential issues; provide recommendations; identify and communicate existing and potential design issues; Exercises independent judgment using ambiguously defined procedures
May be required to sit at customer site, Texas
What They're Looking For.
Must Have
bachelor’s degree in related field or equivalent experience, 6 years of related experience, advanced operations, technical and people and/or process skills, customer (external and internal) relationship skills, expert knowledge of the function and a thorough understanding of Flex and related business, knowledge of multiple functional technologies/ processes, industries or functions, understanding of interdependencies of such processes at the site, experience in leading major initiatives, independent judgment using ambiguously defined procedures
Nice to Have
input to those initiatives, propose/provide input to defining methods, standards, policies, and procedures
What You'll Do.
providing technical guidance and information to customers on a pre-sales and post-sales basis
assist customers on complex issues
assist with the development of complex product roadmaps
develop and maintain ongoing relationships with product and business development teams
provide technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications
review customer requirements
identify and communicate potential issues and provide recommendations that will meet both the capabilities Flex and the specifications of the customer
identify and communicate existing and potential design issues both internally and externally
coordinate product integration efforts between component suppliers
develop and present technical seminars for customers and sales personnel
provide best in class
technical assistance by answering and closing all customer and program management technical questions related to manufacturing capabilities including design
and assembly abilities
define initial project/product scope and prepare project plans to meet customers' expectations
prepare detailed project plans by documenting customers' requirements and incorporating design and manufacturing capabilities to meet customers’ expectations
prepare and maintain required documentation
How You'll Work.
Team & Collaboration
develop and maintain ongoing relationships with product and business development teams; coordinate product integration efforts between component suppliers, Flex, and the customer; develop and present technical seminars for customers and sales personnel; work with customer representatives
Communication Scope
communicate potential issues; communicate existing and potential design issues; present technical seminars
Process & Methodology
Define initial project/product scope, prepare project plans, prepare detailed project plans
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