Alfa Laval
FieldServiceTeamManager-South
Neural analysis suggests this role is
optimal for Manager candidates.
“Field Service Team Manager - South at Alfa Laval. Skills: Field service management, Customer experience, Operational capability. Provide leadership to service engineers. Maintain operational capability”
Industry & Context.
Troubleshoot technical problems; Investigate technical problems; Resolve technical problems
What They're Looking For.
Must Have
Engineering Degree with 6-8 years, Diploma with minimum 8-10 years, Knowledge of QHSE, Knowledge of rotating equipment, Knowledge of Heat Transfer, Knowledge of fluid equipment, Knowledge of mechanical maintenance, Knowledge of mechanical measuring instruments
What You'll Do.
Provide leadership to service engineers
Maintain operational capability
Balance customer needs
Balance business needs
Coordinate team members
Create excellent customer experience
Meet service market demands
Lead change management
Adapt to new market demands
Support service strategy
Support proactive service sales
Collaborate with Service Sales
Give direction to team
Ensure customer-oriented mindset
Ensure team performance
Coordinate service requests
Monitor engineer utilization
Monitor engineer efficiency
Ensure effective resource use
Monitor Customer Performance Agreements
Ensure professional customer experience
Ensure superior customer experience
Understand customer requirements
Understand customer satisfaction
Manage performance issues
Identify training needs
Track FSE competence improvement
Update personal development matrices
Update skills matrices
Ensure effective people management
Manage people in remote areas
Ensure team is equipped
Ensure tools are fit for purpose
Provide technical support
Troubleshoot technical problems
Investigate technical problems
Resolve technical problems
Capture Installed Base
Communicate sales opportunities
Provide proactive service advice
Communicate product-related change notifications
How You'll Work.
Team & Collaboration
Service Sales team
Full Job Description
**Field Service Team Manager - South** Join us as Field Service Team Manager To bring focused leadership to a team of service engineers to maintain operational capability whilst balancing the needs of the customer, business and the team. **About Us:** In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do. Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website [www.alfalaval.com](http://www.alfalaval.com/) **Field Service Team Manager – Key Responsibilities** * Provide focused leadership to a team of service engineers, maintaining operational capability while balancing the needs of the customer, business, and the team. * Support and coordinate team members to: Create an excellent customer experience and Meet service market demands. * Secure a strong QHSE (Quality, Health, Safety, and Environment) culture within the team. * Lead change management to adapt to new market demands. * Manage and develop capabilities needed to support the overall service strategy. * Support proactive service sales through lead generation in collaboration with the Service Sales team. * Lead the team by giving direction
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