Teledyne Technologies Incorporated
container inspection technology
FieldServiceSupportTechnicianTapTone
“Field Service Support Technician - TapTone at Teledyne Technologies Incorporated. Skills: installation, technical support, maintenance operations, electro-mechanical equipment, customer experience. Diagnose and troubleshoot technical issues related to TapTone inspection equipment. Perform on-site equipment repairs and preventive maintenance at customer facilities”
What You'll Achieve.
ensuring optimal system performance; delivering a seamless customer experience
Industry & Context.
Advanced diagnostic, troubleshooting, and problem-solving abilities
extensive travel to customer sites and trade shows, Ability to travel and obtain a U. S. passport, Ability to lift, carry, and move equipment weighing up to 50 pounds, Ability to work in busy, industrial, and occasionally loud environments, Willingness to work occasional non-standard hours, Ability to stand for prolonged periods in factory or production settings, must be a “US Person” (US Citizens, US Nationals, lawful permanent residents, asylees or refugees)
What They're Looking For.
Must Have
Minimum of 5 years of experience in a repair, technical support, or military technical training environment, technical background with proven electrical, electro-mechanical, and software troubleshooting skills, Advanced diagnostic, troubleshooting, and problem-solving abilities, Excellent verbal and written communication skills with interpersonal capabilities, Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
Nice to Have
Associate’s Degree or higher in mechanical or electrical engineering preferred, or an equivalent combination of education and experience, Experience using Salesforce or other Customer Relationship Management (CRM) tools, Prior experience working directly with customers in a technical, service, or sales-support capacity, Ability to work collaboratively as part of an extended service and support team
What You'll Do.
Diagnose and troubleshoot technical issues related to TapTone inspection equipment
Perform on-site equipment repairs and preventive maintenance at customer facilities
Install new inspection systems and verify proper operation
Train customers on equipment operation
Provide technical support and expert guidance to customers and internal colleagues
Maintain accurate and detailed service records
Prepare service reports detailing activities
and equipment performance
Recommend system improvements
or enhancements to improve performance and reliability
How You'll Work.
Team & Collaboration
Collaborate with fellow service technicians and internal teams to improve service procedures
Communication Scope
Excellent verbal and written communication skills
Applying for this Field Service Support Technician - TapTone role?
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