FieldServiceSpecialist-Level2

## Accountabilities In this role, you will be responsible for delivering high-quality field service support across your assigned territory, ensuring equipment reliability and customer satisfaction. You will diagnose, repair, install, and upgrade instrumentation while adhering to technical guidelines, safety standards, and company procedures. You will also manage preventive maintenance schedules and respond to service requests in a timely and professional manner. Perform installation, repair, preventive maintenance, and upgrades of assigned instrumentation in the field Diagnose technical issues and implement effective troubleshooting solutions using established methods and tools Schedule and manage customer service visits based on operational and customer needs Complete accurate field service documentation, reports, and weekly expense submissions Maintain service tools, spare parts inventory, and calibration records in accordance with guidelines Provide customer training on equipment use and maintenance when required Ensure professional communication with customers, internal teams, and stakeholders Requirements: This role requires strong technical aptitude in electromechanical, electronic, or optical systems, combined with field service experience and a customer-focused mindset. You should be comfortable working independently in dynamic environments and managing travel across a wide territory. Strong communication, problem-solving, and organizational skills are essential for success in this position. Minimum 3 years of field service experience or equivalent experience in electronics, fine mechanics, or optics Degree or diploma in Electronics, Industrial Mechanics, or a related technical field preferred Solid understanding of electromechanical, electronic, and optical systems Knowledge of troubleshooting techniques and diagnostic approaches Strong communication skills (verbal and written) and customer-facing professionalism High level of computer literacy and ability