General Dynamics Mission Systems-Canada
defence and security
FieldServiceRepresentative,MaritimeHelicopterProgram
Neural analysis suggests this role is
optimal for mid candidates.
“Field Service Representative, Maritime Helicopter Program at General Dynamics Mission Systems-Canada. Skills: technical problem responses, analysis, recommending resolution paths, preventive and corrective maintenance, diagnosis of complex failure conditions, in-situ repair and modifications. Provide long-term support to fielded product at Department of National Defense (DND) facility. Provide initial technical problem responses, analysis and recommending resolution paths”
What You'll Achieve.
Deliver impact; Win together; enhance national security, strengthen communities, and protect the people we serve; contributes to a safer, more secure world; skills will directly impact programs that matter; support continuous improvement initiatives; prevent delay in equipment turnaround times; support DND deployment operations; ensure In-Service requirements are well understood
Industry & Context.
Superb analytical and troubleshooting skills; technical problem responses; analysis; recommending resolution paths; Investigating Technical Problems (TPs) including identification of appropriate corrective actions; Maintenance, diagnosis of complex failure conditions; Performing in-situ repair and modifications; Providing on-going system analysis
willing to travel and be on temporary work assignment as required approximately 10% of the time, registered with the Canadian Controlled Goods program, all of its workforce be security assessed, Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance, Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations, Accommodation if required during any stage of the application process
What They're Looking For.
Must Have
At least 4-6 years of relevant work preferably as an aircraft avionics technologist, Knowledge of Helicopter operations and Maintenance environments, Require a three year Community College diploma as an aircraft technologist or equivalent time and experience within an accredited Aircraft Maintenance Organization (AMO) or previous DND aircraft technologist’s qualifications, or civilian AME qualifications, Ability to interact and communicate effectively with Customers and Team Members, Ability to work independently and in a team environment, with minimum supervision, Superb analytical and troubleshooting skills, Must be willing to travel and be on temporary work assignment as required approximately 10% of the time, Must be eligible to work in Canada, Must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance
Nice to Have
Familiarity with Airborne Mission Systems and simulators for Engineering and Training Systems would be an asset
What You'll Do.
Provide long-term support to fielded product at Department of National Defense (DND) facility
Provide initial technical problem responses
analysis and recommending resolution paths
Conducting preventive and corrective maintenance on fielded GD assets
Providing timely daily technical support to customer queries related to fielded product both on-site and deployed
Investigating Technical Problems (TPs) including identification of appropriate corrective actions
diagnosis of complex failure conditions and performing in-situ repair and modifications on a variety of avionics
electrical and computer related systems
Coordinating availability of all GDMS-C provided Support Test Equipment (STE) on location
Providing on-going system analysis to support continuous improvement initiatives both to internal stakeholders and end users
Performing routine preventive and corrective maintenance tasks on GD owned including aircraft parts and support test equipment
Performing Maintenance and setup tasks for ground and shipborne including installation and setup on Navy ships at Esquimalt and Halifax dockyards
Performing routine administrative task such as backups
ordering replacement parts and consumables
Maintaining adequate inventory sparing levels needed to support immediate maintenance tasks to prevent delay in equipment turnaround times
Participating in deployment planning meetings and material setup requirements to support DND deployment operations
Liaising with internal Engineering and Logistic support development teams to ensure In-Service requirements are well understood during routine problem resolution as well as new Maintenance Task Analysis and system design
Providing system level support to the Life Cycle Maintenance Manager (LCMM)
How You'll Work.
Team & Collaboration
integral member of the onsite multi-contractor team; advising Senior Aircraft Maintenance Authorities, Maintenance Managers; Liaising with internal Engineering and Logistic support development teams
Communication Scope
Ability to interact and communicate effectively with Customers and Team Members
Process & Methodology
Participating in deployment planning meetings
Full Job Description
Build bold. Deliver impact. Win together. At General Dynamics Mission Systems–Canada, we’re not just engineering technology — we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen communities, and protect the people we serve. If you’re looking for meaningful work that contributes to a safer, more secure world, you’ll find purpose here. Every day, your skills will directly impact programs that matter. General Dynamics Mission Systems-Canada is currently hiring a Field Service Representative (FSR) for our Maritime Helicopter Project (MHP) In-Service Support (ISS) program. GDMS-C provides maintenance and support service to the CH148 Helicopter Sub-systems and delivered Ground Systems. As a Field Service Representative (FSR), you provide long-term support to fielded product at Department of National Defense (DND) facility located in Patricia Bay, British Columbia. As a main contact with the customer, you will provide initial technical problem responses, analysis and recommending resolution paths. Operating principally from the GDMS-C Contractor Field Offices (CFO), the FSR is an integral member of the onsite multi-contractor team, advising Senior Aircraft Maintenance Authorities, Maintenance Managers and aircraft Technicians; performing maintenance activities beyond the capability of DND technicians; and conducting preventive and corrective maintenance on fielded GD assets. Responsibilities include but not limited to: * Providing timely daily technical support to customer queries related to fielded product both on-site and deployed. * Investigating Technical Problems (TPs) including identification of appropriate corrective actions. * Maintenance, diagnosis of complex failure conditions and performing in-situ repair and modifications on a variety of avionics, electrical and computer related systems. * Coordinating availability of all GDMS-C provided Support Test Equip
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