Rolls-Royce
Aerospace
FieldServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Service Representative at Rolls-Royce. Skills: Technical support, Aircraft engines, Customer relationships. Resolve customer technical Issues. Provide support to maintain customer satisfaction”
What You'll Achieve.
Minimising operational disruption; Maintain customer satisfaction/complaint targets and delivery; Ensure they have confidence in the level of service being provided
Industry & Context.
Prompt resolution of technical issues
Mobile nature of the role, Multi-year postings, Eligible to obtain UK Security Clearance, UK national or, in MoD approved cases, a dual national, Travel to international customer bases
What They're Looking For.
Must Have
Technically competent to at least HND level or having equivalent relevant experience, Experience of aircraft propulsion system and maintenance at ML1 / ML2, Trained within the propulsion trade or come from a relevant Engineering / Service Engineering discipline, or holds equivalent qualifications, Knowledge of Regulatory Requirements (Military and/or Civil), Experience of dealing in a customer facing environment, Capability to be Responsive, Flexible and Agile in your work, Security Check clearance, UK national or, in MoD approved cases, a dual national
What You'll Do.
Resolve customer technical Issues
Provide support to maintain customer satisfaction
Input engine events and data
Manage customer relationships
Monitor and input fleet data
Liaise with customer community
Lead and conduct maintenance activities
How You'll Work.
Team & Collaboration
Liaise with the customer community; Manage the “in service” customer relationships across various levels within the Customer, OEM and Supplier organisations
Full Job Description
## **Job Description** **Job Title: Field Service Representative** **Working location: UK RAF Customer Bases/International Customer Bases** Rolls-Royce is contracted to deliver a range of technical support services and maintenance capabilities for domestic and international air forces on multiple fast jet and transport aircraft engines. As a Mobile Field Service Representative, your principle accountabilities will be to provide local technical support in respect of the operation and maintenance for customer engines, ensuring prompt resolution of technical issues thus minimising operational disruption. The role is within a pool of Field Service Representatives who support customers at various international and UK locations through multi-year postings. The vacancy is only open to individuals eligible to obtain UK Security Clearance. The initial location for this role will be our Warton site near Preston for approximately 2 years. **Why Rolls-Royce?** Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. UK/International Deployed Operations consists of a number of Field Service Representatives that support the customer at their location as the first point of contact for Rolls-Royce. We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. This role has the opportunity to work directly with the customer and devel
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