Parsons
Federal Solutions
FieldServiceRepresentative
Neural analysis suggests this role is
optimal for Mid candidates.
“Field Service Representative at Parsons. Skills: GOTS solution support, User training, Requirements documentation. Provide on-site daily support for GOTS solution. Train users on proper use of solution”
What You'll Achieve.
Deliver powerful capabilities to end users; Maximize solution value and mission impact
Industry & Context.
Troubleshooting techniques; Reconcile decompose high-level information
Ability to obtain and maintain required Top Secret security clearance, Willingness to travel to customer sites as needed, Ability to work on weekends and holidays when required, Active Secret security clearance
What They're Looking For.
Must Have
Proficiency with relevant hardware, software, and troubleshooting techniques, Experience documenting, analyzing, and reviewing software requirements for complex systems, Demonstrated ability to deliver effective training, including instruction on emerging technologies, Excellent verbal and written communication abilities, Experience creating and maintaining technical and requirements documentation, Ability to obtain and maintain required Top Secret security clearance, Willingness to travel to customer sites as needed, Ability to work on weekends and holidays when required, Interfacing with multiple stakeholders to assess and understand the requirements to ensure that user stories are consistent and applicable across all products, Liaise with globally dispersed team members to discuss new solutions and assess their applicability to PACAF, Understand PACAF mission needs and identify how Parsons solutions support and enable those requirements, Attend meetings with current and prospective users to gather feedback, present capabilities, and build relationships
Nice to Have
Active Secret security clearance, Experience conducting or supporting military operations and/or exercises, Bachelor's Degree & 5+ years of customer-facing experience in a technical, operational, or consulting role, Experienced with frequent use and application of technical standards, principles and theories, verbal and written communication skills, Experience working on small, agile teams, Understand PACAF mission needs and identify how Parsons solutions support and enable those requirements
What You'll Do.
Provide on-site daily support for GOTS solution
Train users on proper use of solution
Manage user and group accounts
Serve as primary site advocate
Interface with multiple stakeholders
and document requirements
Produce standard operating procedures (SOPs)
Test new software releases
Assist with frequent solution deployments
Reconcile decompose high-level information
Participate in peer reviews
Oversee functional and non-functional requirements
analyze and review software requirements
Travel to provide remote training and support
How You'll Work.
Team & Collaboration
Interfacing with multiple stakeholders; Liaise with globally dispersed team members; Attend meetings with current and prospective users; Participate in peer reviews of developed solutions; Work on small, agile teams
Communication Scope
Excellent verbal and written communication abilities; Verbal and written communication skills
Full Job Description
In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. _**Job Description:**_ Parsons is looking for an amazingly talented **Field Service Representative** to join our team! In this role you will get to **help shape and support a dynamic government-off-the-shelf (GOTS) solution that delivers powerful capabilities to end users across the Pacific Air Forces (PACAF) Area of Responsibility (AoR).** This position is located at Joint Base Pearl Harbor-Hickam, Hawaii _****NO REMOTE WORK****_ **What You 'll Be Doing:** * Provide on-site daily support for a GOTS solution at PACAF and, when necessary, during weekends and holidays. * Train users on proper use of the solution and best practices. * Manage user and group accounts within the software. * Serve as a primary site advocate for Parsons solutions and capabilities. * Responsible for interfacing with multiple stakeholders to assess, understand, collect, and document requirements to ensure that user stories are consistent and applicable across all products. * Advise on, recommend updates, and produce standard operating procedures (SOPs) and Tactics, Techniques, and Procedures (TTPs) to maximize solution value and mission impact. * Compile, consolidate, and organize data and information into clear, accurate reports. * Test new software releases and assist with frequent solution deployments in a fast-paced environment. * Reconcile conflicts; decompose high-level information into the appropriate level of detail for team members; and participate in peer reviews of developed solutions. * Overseeing functional and non-functional requirements for multiple products within the proje
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