FieldServiceProgramCoordinator

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets. PURPOSE OF POSITION: The purpose of the Field Service Program Coordinator role is to support the Field Service department by assisting with process development, documentation, system support, training coordination, and continuous improvement activities. This role helps ensure tools, procedures, organizational information, and training resources are current, compliant, accurate, and effectively communicated across the department. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. ESSENTIAL FUNCTIONS: Assist in the development and maintenance of Standard Operating Procedures (SOPs) and Work Instructions that support Field Service operations and ensure alignment with company standards and requirements. Support document control efforts, including version tracking, routing documents for approval, and distributing controlled documents across the Field Service department. Help conduct periodic reviews of existing procedures to identify gaps, outdated content, or process improvement opportunities, and coordinate updates as directed. Work with field engineers, technicians, Field Service leadership, and cross-functional teams to gather information and translate it into clear, actionable documentation. Support the Field Service department’s use of Salesforce by maintaining data accuracy, generating reports, and assisting with dashboard updates under the guidance of management. Learn and apply Salesforce best practices to support Field Service workflows and day-to-day operational needs. Assist in the prepar