D2B Groups
Power & Equipment
FieldServiceManager(Power&Equipment)
“Field Service Manager (Power & Equipment) at D2B Groups. Skills: Field service management, Team management, Customer service. Oversee operations of field service team. Ensure quality support and maintenance”
What You'll Achieve.
Ensure highest quality support; Ensure needs are met effectively; Facilitate smooth operations; Maintain high customer satisfaction
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Bachelor's degree in Engineering, Business Administration, or a related field, 5+ years of experience in field service management, Leadership and team management abilities, Excellent communication and customer service skills, Proficient in analyzing data to make informed operational decisions, Knowledge of industry best practices and safety regulations, Customer-focused attitude with a commitment to continuous improvement
What You'll Do.
Oversee operations of field service team
Ensure quality support and maintenance
Manage a team of skilled technicians
Develop strategies for efficient service delivery
Work closely with customers
Schedule and dispatch field service technicians
Manage service requests
Collaborate with customers and other departments
Identify operational improvements
Enhance service productivity
Maintain high customer satisfaction levels
How You'll Work.
Team & Collaboration
Cross-functional collaboration
Communication Scope
Customer service
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