KONE
FieldServiceManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Service Manager at KONE. Skills: leadership, operational coordination, customer engagement. Supervise and co-ordinate technician activities. Planning and delivering repair/maintenance works”
What You'll Achieve.
ensuring our technicians are supported; our customers receive exceptional service
Industry & Context.
Applicants must either be a permanent resident or citizen of New Zealand or be a citizen of Australia to apply for this position.
What They're Looking For.
Must Have
Experience from construction, facilities management or vertical transport industries, Team leadership experience, Proven success in coordinating maintenance/service activities, commitment to safety in the workplace, communication skills with the ability to interact with customers and ensure positive impact, High emotional intelligence
What You'll Do.
Supervise and co-ordinate technician activities
Planning and delivering repair/maintenance works
Monitoring material inventory control
Monitoring technician rostering
Managing performance and skill development of the team
Spending time out in the field developing business relationships
Develop and maintain customer satisfaction
Drive Continuous improvement activities
How You'll Work.
Team & Collaboration
cross-functional coordination
Communication Scope
communication skills with the ability to interact with customers and ensure positive impact
Full Job Description
* **Great benefits and remuneration** * **Work with industry-leading products and technology** * **Join a global organisation with a strong focus on training, safety and quality** **At KONE, you 'll find innovation that goes somewhere** We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play. **Our work will take you in different directions.** We’re looking for a **Field Service Manager** to join our **South Island Service Team** in**New Zealand.** This person will be based in **Dunedin** and will supervise and co-ordinate the activities of our maintenance technicians in **South Island.** This person will focus on leadership, operational coordination and customer engagement - ensuring our technicians are supported and our customers receive exceptional service. **What will you be doing?** * Planning and delivering repair/maintenance works * Monitoring material inventory control and technician rostering * Managing performance and skill development of the team including shift and escalator crews * Spending time out in the field developing business relationships * Develop and maintain customer satisfaction * Drive Continuous improvement activities **Are you the one?** * Experience from construction, facilities management or vertical transport industries * Team leadership experience * Proven success in coordinating maintenance/service activities * Strong commitment to safety in the workplace * Strong communication skills with the ability to interact with customers and ensure positive impact * High emotional intelligence **What do we offer?** * Career progression opportunities in a global organisation * Access to world‑class learning and development programs * A supportive, high‑performing team environment * A total rewards package designed to recognise and motivate * The chance to work with cutting‑edge ver
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