Industrial Electric Manufacturing
Manufacturing
FieldServiceManager
“Field Service Manager at Industrial Electric Manufacturing. Skills: Field service operations, Leadership, Resource management. Lead field service operations. Manage field service operations”
What You'll Achieve.
Submit service paperwork timely; Submit reports timely; Submit timesheets timely; Submit expense items timely; Close out jobs efficiently; Close out jobs accurately; Improve service delivery; Improve communication; Improve scheduling; Improve reporting; Improve cross-functional coordination
Industry & Context.
Issue resolution; Troubleshooting; Analyze issues; Prioritize multiple tasks; Respond to urgent service needs; Exercise sound judgment
Lift up to 50lbs, Travel up to 75%, Work in non-climate-controlled environments, Exposure to heat, Exposure to cold, Exposure to dust, Exposure to noise, Exposure to vibration
What They're Looking For.
Must Have
3-5 years field service experience, Employee oversight experience, Scheduling experience, Workforce coordination experience, Performance management experience, Working knowledge of service operations, Working knowledge of field documentation, Working knowledge of customer support, Working knowledge of safety practices, Proficiency with Microsoft Office, Proficiency with business systems, Ability to interpret technical information, Ability to interpret operational information, Ability to analyze issues, Ability to prioritize multiple tasks, Ability to respond to urgent needs, Ability to support team decision-making, Ability to exercise sound judgment
Nice to Have
Leadership experience in field service, Leadership experience in construction, Leadership experience in industrial, Leadership experience in electrical, Leadership experience in mission critical, Supervisory experience in field service, Supervisory experience in construction, Supervisory experience in industrial, Supervisory experience in electrical, Supervisory experience in mission critical, Team lead experience in field service, Team lead experience in construction, Team lead experience in industrial, Team lead experience in electrical, Team lead experience in mission critical, Experience supporting service operations, Experience with large electrical systems, Experience with commissioning activities, Experience with preventive maintenance, Experience with customer site execution
What You'll Do.
Lead field service operations
Manage field service operations
Coordinate dispatch of field resources
Collaborate with Field Service Leads
Collaborate with administrative support
Ensure service paperwork submission
Ensure report submission
Ensure timesheet submission
Ensure expense item submission
Ensure documentation submission
Close out jobs efficiently
Close out jobs accurately
Provide product expertise
Provide field service expertise
Support internal staff
Identify project risks
Identify resource constraints
Identify operational inefficiencies
Identify execution issues
Escalate concerns appropriately
Monitor workforce utilization
Report insufficient resources
Report ineffective resource utilization
Report exceeding operational capacity
Incorporate feedback for improvement
Improve service delivery
Improve communication
Improve cross-functional coordination
Promote culture of accountability
Promote culture of responsiveness
Promote culture of professionalism
Promote culture of quality
Promote culture of safety
Reinforce culture of accountability
Reinforce culture of responsiveness
Reinforce culture of professionalism
Reinforce culture of quality
Reinforce culture of safety
Ensure compliance with company policies
Ensure compliance with procedures
Ensure compliance with quality standards
Ensure compliance with performance expectations
Ensure compliance with safety requirements
Travel to IEM manufacturing locations
Travel to field service offices
Travel to customer sites
Support business needs
Support leadership coordination
Perform other related duties
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Field Service Leads; Administrative support staff; Internal departments; Field personnel; Customers; Leadership
Communication Scope
Technical information; Operational information
Applying for this Field Service Manager role?
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