FieldServiceManagementTeamLeader

The Field Service Management Team Leader is responsible for leading a high-performing team of Associate Account Service Managers (AASMs) or Account Service Managers (ASMs) to deliver a service experience that is high quality, proactive, and low effort for Guardian’s clients. This role goes beyond operational leadership by elevating how the team thinks, solves problems, and partners with clients—driving insight-led service delivery, continuous improvement, and strong execution against service commitments. The Team Leader enables this by coaching, developing, and empowering team members while leveraging data, feedback, and emerging tools to enhance outcomes. **Leads and Develops a High-Performing Team** * Create a high-performing team through targeted coaching, feedback, and development planning * Set clear expectations and build critical thinking, accountability, and ownership across team members * Develop AASMs to operate with increased autonomy and confidence in decision-making * Foster a culture of continuous learning, feedback, and growth **Elevates Service Delivery Through the Team** * Lead the execution and continuous evolution of service delivery strategies aligned to client needs and organizational goals * Ensure consistent achievement of SLAs and KPIs, while improving quality and reducing effort for clients * Coach team members to move beyond issue resolution to proactive, consultative client support **Drives Insight-Led Problem Solving** * Analyze service trends, performance data, and recurring issues to identify root causes and systemic opportunities * Lead the team in developing and implementing long-term solutions vs. short-term fixes * Identify and mitigate operational and client risks, ensuring strong service outcomes and compliance **Strengthens Client & Stakeholder Outcomes** * Enable team members to build trusted client relationships grounded in clear communication and follow-through * Partner cross-functionally to remove barriers and improve end-to