FieldServiceEngineeringManager

**Location:** Shanghai, China **Job ID:** R0126057 **Date Posted:** 2026-06-05 **Company Name:** HITACHI ENERGY SHANGHAI ELECTRICAL TRANSFORMER CO., LTD. **Profession (Job Category):** Engineering & Science **Job Schedule:** Full time **Remote:** No **Job Description:** **The opportunity** Hitachi Energy Transformer Business Unit in Greater China operates across 55 cities, employs over 1,900 staff, and manages 5 transformer manufacturing plants. More than 90% of its sales come from locally manufactured products. We offer a comprehensive portfolio of Transformers Products, Solutions and Services. Transformers are essential in all electricity-related fields and applications, including power generation, transmission and distribution, oil, chemical and gas, industrial manufacturing, semiconductor and data centers, as well as building and transportation sectors. Nearly half of our white-collar workforce comprises employees in engineering and scientific fields. Internally, we have targeted talent development programs for employees at different stages of their career development to build skills and competencies, foster training, support people to own career development, scale up organization for growth and execution. **How you 'll make an impact** 1\. You will ensure prompt response and resolution of customers' complaints and on-site quality issues, actively participate in the coordination and resolution of major on-site quality problems, cooperate with the business department, and communicate with relevant parties to discuss solutions for on-site problems. 2\. You will organize and coordinate company resources to rectify and repair important on-site quality problems and defects, organize, coordinate and participate in the analysis of major product failures and other issues on-site by all relevant parties; timely collect and record on-site product defects and quality issues from customers, and regularly (monthly) report to the production, quality, design and sales departme