FieldServiceEngineer,West

Job Description: Field Service Engineer, West The Top Line Here’s the deal. We’re all about helping researchers break free from tools that just don’t cut it. Unleashing problem-tackling products that make a huge difference in the real science they do every day. That’s our mantra, our promise and we own it. Our tribe is different. We thrive on moving fast, taking risks and persevering through failure. We embrace the unknown and we are happy to make mistakes. We are there for each other and we crave diversity because we know that building a truly diverse tribe will make us better at everything. The Job We are seeking a top-notch, Field Service Engineer to install, commission, maintain, and repair state-of-the-art laboratory automation workflow solutions. Preference will be given to candidates in the Western US – preferably the Bay Area of California. This job is all about skillfully servicing and supporting Stuntman, Big Kahuna, Junior, Big Tuna and integrated 3rd party lab automation equipment while building fabulous relationships with customers. You will enable customers to meet their workflow automation goals thereby making an oversized impact on customer and Unchained Labs success. Responsibilities Be a key player on cross-functional teams that build, test, deliver, and support customized automated workflows solutions Be gritty – be ready to dig in and solve problems we haven’t seen before Coordinate with customers to ensure their facilities meet system installation requirements Install and commission workflow automation solutions at customer sites Provide remote troubleshooting assistance to customers Travel to customer sites to perform preventative maintenance and repairs Log service cases and detailed reports in Salesforce CRM Prioritize your customer caseload and plan your schedule, travel, and materials accordingly Be a customer advocate – provide customer feedback and field perspective to make us better at meeting customer needs. Qualifications Bachelors deg