Illumina
Genomics
FieldServiceEngineerUK&Ireland
“Field Service Engineer - UK & Ireland at Illumina. Skills: Field service, Technical support, Customer service. Provide high-quality onsite service. Provide technical expertise”
What You'll Achieve.
Ensure customer expectations are met; Ensure customer expectations are exceeded; Make Customers Heroes
Industry & Context.
Problem-solving; Troubleshooting
70% onsite work, 30% field-based work, Up to 30% travel
What They're Looking For.
Must Have
Qualification in Electrical or Electronic Engineering, Qualification in Mechanical Engineering, Qualification in Biosciences, Several years of relevant field experience, Experience within biotechnology industry, Experience within biomedical industry, Applicable military experience
Nice to Have
Familiarity with optical alignments, Familiarity with robotics, Familiarity with fluidics, Familiarity with electrical/electronic systems, Familiarity with mechanical systems, Experience working within a lab environment
What You'll Do.
Provide high-quality onsite service
Provide technical expertise
Support installations
Support troubleshooting
Support repairs of complex systems
Collaborate with field-based colleagues
Collaborate with office-based colleagues
Install instrument systems
Upgrade instrument systems
Repair instrument systems
Maintain instrument systems
Provide onsite technical assistance
Serve as focal point for problem resolution
Provide technical support to staff
Provide technical support to contractors
Provide technical support to customers
Respond to service requests
Manage service parts inventory
Maintain customer information
Maintain technical files
Maintain appropriate databases
Provide accurate reports
Coordinate new system placements
Promote contract renewals
Maintain contact with existing customer base
How You'll Work.
Team & Collaboration
Virtual extended team; Field-based colleagues; Office-based colleagues
Communication Scope
Technical writing
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