Roche
Medical Diagnostics
FieldServiceEngineerStokeonTrenttoWrexham
“Field Service Engineer - Stoke-on-Trent to Wrexham at Roche. Skills: electro-mechanical hardware support, troubleshooting, fault resolution, preventive maintenance, technical training, customer training. Deliver electro-mechanical hardware support, including routine proactive and reactive tasks and technical training. Perform troubleshooting and fault resolution”
What You'll Achieve.
ensure the seamless operation and maximum uptime of Roche’s innovative Systems/Products; enhance operational efficiency across assigned customer sites; align service and sales objectives seamlessly; ensure service excellence
Industry & Context.
advanced troubleshooting expertise; analytical ability
field-based assignments, access to motorway networks
What They're Looking For.
Must Have
Extensive experience within the IVD industry, Proven track record of delivering exceptional technical support, Excellent analytical ability, Self-motivation, Advanced troubleshooting expertise, Ability to work effectively under pressure in a collaborative team environment, Resilience, Tenacity, Motivation to exceed customer expectations, Ability to grow and mentor others through training, coaching, and continuous development
Nice to Have
Degree or equivalent qualification in Electrical/Mechanical Engineering, HNC/HND level with a proven track record
What You'll Do.
Deliver electro-mechanical hardware support
including routine proactive and reactive tasks and technical training
Perform troubleshooting and fault resolution
Conduct preventive maintenance
Generate reports to enhance operational efficiency
Provide technical training and guidance to customers
Maintain rigorous administration and regulatory documentation
Build productive relationships with peers and key stakeholders
Attend internal review meetings
How You'll Work.
Team & Collaboration
collaborative team environment; Build productive relationships with peers and key stakeholders; Attend internal review meetings to showcase progress, discuss objectives, and ensure service excellence
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