Smiths Detection
threat detection and screening technologies
FieldServiceEngineerLevel3
Neural analysis suggests this role is
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“Field Service Engineer Level 3 at Smiths Detection. Skills: installing, servicing, troubleshooting, repairing advanced Trace and X-ray equipment. installing, servicing, troubleshooting, and repairing advanced Trace and X-ray equipment. Delivering high quality service and repair support”
What You'll Achieve.
keeping airport operations running safely and efficiently; Ensuring customer satisfaction
Industry & Context.
Diagnosing faults and resolving issues in the field
Ability to travel at short notice, Full eligibility for UK Security Clearance (must have lived/worked in the UK for 5+ years)
What They're Looking For.
Must Have
Level 3 Engineering qualification (electrical, electronic, or mechanical) or equivalent experience, Experience in troubleshooting and repairing electrical/mechanical systems, customer focus and communication skills, Comfortable using MS Office and learning new systems, Ability to travel at short notice, Full eligibility for UK Security Clearance (must have lived/worked in the UK for 5+ years)
Nice to Have
Experience with air conditioning systems, Previous field service or technical support experience
What You'll Do.
and repairing advanced Trace and X-ray equipment
Delivering high quality service and repair support
and repairing complex electrical and mechanical equipment
Diagnosing faults and resolving issues in the field
and service documentation efficiently
Producing reports and maintaining accurate service records
Supporting customers with training and technical advice
Contributing to continuous improvement of equipment and processes
Ensuring compliance with health
and environmental standards
How You'll Work.
Team & Collaboration
Collaborating with senior engineers and product teams
Communication Scope
customer focus and communication skills
Process & Methodology
Managing parts, repairs, and service documentation efficiently
Full Job Description
[Smiths Detection](https://www.smithsdetection.com/), a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Every minute of every day, our technology and talented team members help to make the world a safer place - [https://youtu.be/JmcKLJTrHLc](https://youtu.be/JmcKLJTrHLc) We have a fantastic opportunity to join our Service team as a Field Service Engineer, supporting key aviation customers across the Gatwick region. This is a critical and highly visible role where you’ll be responsible for installing, servicing, troubleshooting, and repairing advanced Trace and X-ray equipment, playing a vital part in keeping airport operations running safely and efficiently. Even better, all travel is paid door-to-door, meaning no unpaid commute time. What you’ll be doing * Delivering high quality service and repair support, ensuring strong customer satisfaction * Installing, maintaining, and repairing complex electrical and mechanical equipment * Diagnosing faults and resolving issues in the field * Managing parts, repairs, and service documentation efficiently * Producing reports and maintaining accurate service records * Supporting customers with training and technical advice * Collaborating with senior engineers and product teams * Contributing to continuous improvement of equipment and processes * Ensuring compliance with health, safety, and environmental standards * Supporting other clients including Southampton & Bournemouth Airports. ## Qualifications You’re a driven and self-motivated engineer who enjoys working autonomously in a fast paced, custome
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