Ocado Group
Technology
FieldServiceEngineer-EasternPA
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Service Engineer- Eastern PA at Ocado Group. Skills: Robotics Field Service, Automation Repair, Customer Troubleshooting. Function as primary contact. Resolve unique complex problems”
Industry & Context.
Resolve complex problems; Troubleshoot solutions
Up to 75% travel
What They're Looking For.
Must Have
BS/MS Mechanical, Electrical, Industrial, or Engineering, 5+ years experience in related industry, Ability to perform complex repairs, Ability to de-escalate, communicate, and document, Experience supervising and training coworkers, Familiarity with industrial robot arms, Familiarity with automation safety standards, Ability to write maintenance schedules, Ability to document deployment processes, Interpret wiring diagrams, Diagnose electrical problems, Write detailed reports
Nice to Have
Experience with WMS and WES architectures, Experience working with Network and Software teams, Design and prototype electrical systems, Specify automation-grade electrical equipment, Create and maintain electrical schematics, Comfortable using Command Line Interface, Passion for learning new skills, Improving service quality, Excellent understanding of application and network stacks
What You'll Do.
Function as primary contact
Resolve unique complex problems
Mentor and develop coworkers
Manage onsite resources
Participate in HW/SW repairs
Devise process improvements
Propose detailed solutions
Develop documentation
Manage implementation of changes
Identify research diagnose troubleshoot solutions
Oversee updates to maintenance schedules
Oversee updates to repair procedures
Perform duties at ground level
Act as resource for teams
Travel to customer sites
Complete pre-deployment evaluations
Communicate findings to stakeholders
Complete supervise deployment removal
Complete hardware software updates
Assist in hardware project design
Assist in hardware project implementations
How You'll Work.
Team & Collaboration
Work with other disciplines; Work with Sales; Work with Software; Work with Mechanical; Work with Electrical; Work with product teams; Work with engineering teams; Work with service teams; Work with sales teams; Work with Network team; Work with Software team
Communication Scope
Customer requests; Communicate findings
Process & Methodology
Manage implementation
Full Job Description
Ocado Intelligent Automation About us Ocado is a UK-based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division. The Ocado Solutions division is responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world. We have partnered with the Kroger Family of Companies in the United States and Sobey's Family of Companies in Canada to help redefine the grocery customer experience through the adoption of the centralized, automated model of online retailing provided by the Ocado Smart Platform. Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce. As a Robotics Field Engineer you will help us create, deploy, repair and maintain the most advanced robots for our customers. You will work closely with other disciplines (Sales, Software, Mechanical, Electrical, etc.) to maintain our fleet of robotic systems. This role requires up to 75% of travel to customer sites. What you’ll do Function as the primary contact for technicians who are resolving problems in the field Use your background in automation to resolve unique and complex problems Continuously mentor and develop skills of coworkers to empower them in
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