FieldServiceEngineer(DiagnosticsSolutions)

**Job Title:** Field Service Engineer (Diagnostics Solutions) **Location:** Kigali, Rwanda **About the Role** The Company is seeking a skilled and customer-focused Field Service Engineer (FSE) to support diagnostic solutions within Rwanda and the wider region. This role is critical in delivering high-quality technical support, ensuring optimal performance of laboratory instruments, and enhancing the overall customer experience. The successful candidate will act as a technical expert, supporting field operations, troubleshooting complex issues, and collaborating with internal stakeholders to ensure effective service delivery and product implementation. **Key Responsibilities** * Install, service, and maintain complex diagnostic laboratory instruments with minimal supervision. * Perform preventive and corrective maintenance, including software and hardware upgrades. * Provide timely technical support both onsite and remotely in response to customer requests. * Troubleshoot and resolve technical issues, managing complex customer situations effectively. * Complete all required service documentation accurately and within expected timelines. * Log, track, and manage customer complaints through designated systems for resolution. * Conduct follow-ups with customers to ensure instrument functionality and satisfaction. * Maintain appropriate spare parts inventory and calibrated tools. * Collaborate with internal teams including Applications, Commercial, Marketing, Quality, and Customer Service locally and internationally. * Support new product launches, acting as a liaison between regional service, marketing, and local teams. * Manage company resources responsibly, including vehicles and service tools. * Provide on-call and after-hours support as required. * Contribute to a diverse and inclusive work environment. * Dedicate full working time to field service activities. **Requirements** * Bachelor’s degree in Electrical, Mechanical, or Biomedical Engineering (preferred). * Ad