Azenta UK, Ltd.
FieldServiceEngineer–CryogenicStorageSystems
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Service Engineer – Cryogenic Storage Systems at Azenta UK, Ltd.. Skills: Cryogenic systems, Field service, Automation devices. Deliver technical services. Install systems”
Industry & Context.
Troubleshoot customer issues; Analyse problems; Investigate root causes; Resolve issues; Implement corrective actions
Frequent travel, International travel, Short-notice trips, Weekend assignments, Holiday assignments, On-call rotations
What They're Looking For.
Must Have
Completed vocational training or Bachelor's degree, Hands-on experience maintaining electrical systems, Hands-on experience maintaining machinery, Hands-on experience maintaining automation equipment, Solid understanding of electrical safety, Solid understanding of mechanical safety, Proficiency in English, Experience identifying root causes, Experience conducting structured troubleshooting, Valid driving licence, PC skills, Familiarity with Windows operating systems, Familiarity with DOS-based operating systems, Valid passport
Nice to Have
Experience with refrigeration systems, Experience with low-temperature systems, Experience with Oracle
What You'll Do.
Deliver technical services
Perform preventive maintenance
Provide technical support
Troubleshoot customer issues
Perform maintenance work
Perform preventive maintenance
Investigate root causes
Report corrective actions
Monitor system performance
Provide operational support
Support sample transfer
Support manual storage
Support automated storage
Communicate with global teams
Collaborate with global teams
Prepare documentation
Submit service reports
Submit status reports
Respond to emergency call-outs
Maintain loaner equipment
How You'll Work.
Team & Collaboration
Global teams
Communication Scope
Customer interaction
Full Job Description
Azenta UK, Ltd. ### At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity ## _Job Title_ Field Service Engineer – Cryogenic Storage Systems ## **Job Description** Our **Sample Management Solutions (SMS)** team is currently seeking reinforcement for our **Field Service Engineering Team**. ## **How You´ll Add Value** As a Field Service Engineer, with special focus on our CRYOGENIC SOLUTIONS portfolio, you will be responsible for delivering routine and ad‑hoc technical services at our customers’ sites. This includes installation, upgrades, repairs, preventive maintenance, and other technical support for Azenta systems and equipment. You will have the opportunity to work with advanced technologies, especially in low‑temperature environments such as automated storage systems and transport robots. You will also support a wide range of industrial and bioscience equipment — including automation devices, consumables, liquid nitrogen storage systems, ultra‑low temperature freezers, and dehumidification systems. ## **What You´ll Do** * Troubleshoot customer issues and ensure compliance with our service agreements at customer sites across UK or other European locations. * Perform maintenance work on equipment and systems, including software/hardware installation, upgrades, diagnostics, repairs, and preventive maintenance. * Analyse problems, investigate and report root causes/corrective actions, and monitor system performance. * Provide operational support for customer‑managed samples (e.g., supporting the transfer of samples, and shifting from manual to automated storage systems). * Communicate and collaborate with global teams to complete tasks effectiv
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