ZEISS in India
Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics
FieldServiceEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“Field Service Engineer at ZEISS in India. Skills: Service, Application, Customer support. Handle service and application of equipments. Attend breakdown calls”
Industry & Context.
Resolve product or service problems
What They're Looking For.
Must Have
B. E. Tech / Diploma in Mechatronics, Electrical or Instrumentation, 0 to 2 years of experience, in depth knowledge of electronic circuits, thorough knowledge of MS Office
Nice to Have
adaptable, and capable of handling non-standard projects, inclined to learn metrology related data
What You'll Do.
Handle service and application of equipments
Attend breakdown calls
Service machines during warranty
Provide application training
Answer product and service questions
Open customer accounts
Update customer records
Resolve product or service problems
Process customer adjustments
Analyze customer needs
Prepare product or service reports
How You'll Work.
Team & Collaboration
Contributes to team effort
Communication Scope
good communication skills
Full Job Description
**ZEISS in India** ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at [ZEISS India](https://www.zeiss.co.in/corporate/home.html). **Job Description** * Should handle service and application of equipments. * Must attend the calls related to Breakdown and also look into the service of machines during the warranty period. * Provide Application training to customers * Attracts potential customers by answering product and service questions; suggesting information about other products and services. * Opens customer accounts by recording account information. * Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Maintains financial accounts by processing customer adjustments. * Recommends potential products or services to management by collecting customer information and analyzing customer needs. * Prepares product or service reports by collecting and analyzing customer information. * Contributes to team effort by accomplishing related results as needed. **Candidate Requirements** * Must have a B.E/B.Tech / Diploma in Mechatronics, Electrical or Instrumentation. * 0 to 2 years of experience * Should be adaptable, and capable of handling non-standard projects. * Must have an in depth knowledge of electronic circuits. * Should be inclined to learn metrology related data
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