FieldServiceEngineer

**Main Tasks** \- Routine to complex equipment and routine to moderately complex systems \- Installation, preventive maintenance, upgrades, repair: diagnoses mechanical, hardware and software failures applying knowledge/experience of established policies and procedures. Coordinates and implements basic technical solutions within clearly defined solution space. Demonstrates good judgement in selecting methods and techniques for obtaining solutions. \- Must successfully complete all assigned technical training to acquire a solid knowledge of assigned company equipment (basic training) \- May be trained to conduct special site or system environmental analysis tests as assigned by management. \- Following proscribed procedures, correctly order and obtain spare parts and also expedite the return of any defective materials as may be required \- Liaise and schedule assigned service activities with the customer and ensure ZEISS Service Mgmt, Customer Interaction Center, and when appropriate, the Sales Account Manager is kept aware as required. \- May provide defined pricing, availability, and schedule information to customer within established guidelines under guidance if applicable. Supports quote preparation. \- Properly care for all ZEISS tools and assets as may be made available during the xecution of assigned responsibilities Business Acumen: \- Determines cost effective repair/resolution. Follows established policies and procedures. \- Knows KPIs and completes all necessary forms and reports in support of department and company data collection efforts, e.g. expense reports, service reports, quality reports, in prescribed timeframe \- Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a communications link to the customer. \- Process understanding: Basic process knowledge of a technical nature \- Suggests additional and/or alternative products or services to meet customer needs consulting with CSE2. **Requ