Tomra
Food
FieldServiceEngineer
“Field Service Engineer at Tomra. Skills: Field service, Customer support, Technical support, Maintenance, Installation. Perform field service work. Perform mechanical, electrical, electronic and optical tuning”
What You'll Achieve.
Ensure the seamless operation of TOMRA's solutions; Maximize equipment performance; Enhance customer satisfaction; Continuous improvement activities; Advise on any potential sales opportunities; Successfully complete projects; Improve products systems and services
Industry & Context.
Troubleshooting machine problems
Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures, Ability to work in an open office environment as well as industrial customer worksites, Willing to travel for at least 70% of the time, domestic and international travel based on a flexible includes weekends and/or holiday travels, Ability to obtain a passport, Ability to drive without restrictions in residency country, Promote a “Safety First” culture
What They're Looking For.
Must Have
Associate's degree in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, or industrial engineering or combination education and equivalent experience, Relevant knowledge of electronics/electrical assembly and wiring, understanding / knowledge of electronics and electrical assembly and wiring, Proven to read, analyze and interpret technical procedures and/or governmental regulations, Assist and support customers in a professional manner, Ability to establish and maintain effective working relationships with customers, internal and external associates and management, Excellent communication skills and the ability to deal effectively with customers in the English language as necessary, Competent with Microsoft Office – Word, Excel and Outlook, A positive attitude with a customer service mindset, Two plus years’ experience in field service and customer support, Two plus years’ experience in PC building, repairing and diagnostic testing, Two plus years’ experience in installing software on PC’s, Experience engaging with customers in a service delivery environment, Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits, Working knowledge of basic test equipment such as oscilloscopes and voltmeters, Knowledge of computer hardware and configurations, Ability to read schematics
Nice to Have
Experience with packaging and or printing machinery, Experience in electronic system troubleshooting
What You'll Do.
Perform field service work
electronic and optical tuning
evaluate and diagnose troubleshooting machine problems
Perform preventative maintenance
React in a prompt and professional manner
Address customer complaints
Maintain close relationships
Act as the voice of the customer
Assist with training and development
Instruct and train customers
Manage and control tools
Embrace related assignments
How You'll Work.
Team & Collaboration
Work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders; Contribution and collaboration is vital for all projects; Teamwork is required for all projects
Communication Scope
Excellent communication skills; Ability to deal effectively with customers
Applying for this Field Service Engineer role?
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