Tomra
Food
FieldServiceEngineer
“Field Service Engineer at Tomra. Skills: Field service, Technical support, Troubleshooting, Customer training. Perform field service work at customer sites. Install, commission, test, integrate, optimize, maintain and repair equipment”
What You'll Achieve.
Ensure the seamless operation of TOMRA's solutions; Maximize equipment performance; Enhance customer satisfaction; Continuous improvement activities; Advise on any potential sales opportunities; Successfully complete projects; Improve products systems and services
Industry & Context.
Analyze, evaluate and diagnose troubleshooting machine problems through to resolution
Travel at least 70% of the time, Domestic and international travel, Includes weekends and/or holiday travels, Ability to obtain a passport, Ability to drive without restrictions, Work in Food processing plants, Work in farms, Work in cold storage facilities, Work outside in high/low temperatures, Work in an open office environment, Work in industrial customer worksites
What They're Looking For.
Must Have
Associate's degree in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, or industrial engineering, Relevant knowledge of electronics/electrical assembly and wiring, understanding / knowledge of electronics and electrical assembly and wiring, Proven to read, analyze and interpret technical procedures and/or governmental regulations, Assist and support customers in a professional manner, Ability to establish and maintain effective working relationships with customers, internal and external associates and management, Excellent communication skills and the ability to deal effectively with customers in the English language as necessary, Competent with Microsoft Office – Word, Excel and Outlook, A positive attitude with a customer service mindset, Two plus years’ experience in field service and customer support, Two plus years’ experience in PC building, repairing and diagnostic testing, Two plus years’ experience in installing software on PC’s, Experience in electronic system troubleshooting, Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits, Working knowledge of basic test equipment such as oscilloscopes and voltmeters, Knowledge of computer hardware and configurations, Ability to read schematics, Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures, Ability to work in an open office environment as well as industrial customer worksites, Willing to travel for at least 70% of the time, domestic and internation travel based on a flexible includes weekends and/or holiday travels, Ability to obtain a passport, Ability to drive without restrictions in residency country
Nice to Have
Experience with packaging and or printing machinery, Experience engaging with customers in a service delivery environment
What You'll Do.
Perform field service work at customer sites
maintain and repair equipment
electronic and optical tuning and setup
evaluate and diagnose troubleshooting machine problems
Perform preventative maintenance
React in a prompt and professional manner to customer machine issues
Address customer complaints
Report on feedback and comments received
Assist with training and development of new Field Service Engineers
Instruct and train customers on operation of machine
Manage and control tools
technical documentation and other assigned equipment
Embrace related assignments and responsibilities
Promote a “Safety First” culture
How You'll Work.
Team & Collaboration
Work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders; Contribution and collaboration is vital for projects; Teamwork is required for projects
Communication Scope
Excellent communication skills; Deal effectively with customers
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