SPT Labtech
pharmaceutical/healthcare
FieldServiceEngineer
“Field Service Engineer at SPT Labtech. Skills: electro-mechanical troubleshooting expertise. Performing field service work such as on-site installation, preventative maintenance and repair. Ensuring a high degree of customer satisfaction through timely, concise, clear communication and excellent service”
What You'll Achieve.
meeting KPIs that measure performance and impact
Industry & Context.
solutions-driven approach
Based in the UK, Ideally in the London/Cambridge/Oxford area, travel approximately 10–12 days per month of overnight travel, Being located near a major airport is advantageous, Ability to travel on short notice in the UK and Europe, at least 60% overnight travel
What They're Looking For.
Must Have
electro-mechanical troubleshooting expertise, Valid Passport, driving license
Nice to Have
experience within the pharmaceutical/healthcare sectors, experience working with liquid handling
What You'll Do.
Performing field service work such as on-site installation
preventative maintenance and repair
Ensuring a high degree of customer satisfaction through timely
clear communication and excellent service
Being available to travel at short notice in order to support other Field Service Engineers
Timely completion of all required documentation
Communicating any product quality issues to the appropriate department
Working closely with the Sales team and the Field Applications Specialists
How You'll Work.
Team & Collaboration
working closely with the Service and Support Scheduler; Working closely with the Sales team and the Field Applications Specialists; work cooperatively to prioritise
Communication Scope
excellent customer-facing skills; excellent communication skills; timely, concise, clear communication
Process & Methodology
Exceptional time management and planning skills
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