Smiths Group
Technology
FieldServiceEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Field Service Engineer at Smiths Group. Skills: Field service, Equipment repair, Customer support. Meet daily service repair needs. Drive customer satisfaction”
What You'll Achieve.
First class customer satisfaction
Industry & Context.
Troubleshooting; Repairing equipment
Eligible for Dutch security clearance, Company car
What They're Looking For.
Must Have
MBO 4 level in electrical, mechanical, electronics or relevant experience, Troubleshooting, field repair or technical support activities centered on electrical and Mechanical systems and equipment, Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs, Advanced English & Dutch skills both in oral and writing, Driving licence
Nice to Have
Eligible for Dutch security clearance
What You'll Do.
Meet daily service repair needs
Drive customer satisfaction
Install Smiths equipment
Repair Smiths equipment
Maintain Smiths equipment
Provide customer training
Manage repair parts cycle time
Review logs for open issues
Prepare formal reports for client
Maintain test equipment
Calibrate test equipment
Provide technical support to client
Provide technical support to peers
Participate in site surveys
Participate in pilot programs
Participate in special projects
Participate in meetings
Establish relationships with Senior FSEs
Maintain relationships with Senior FSEs
Establish relationships with Product Managers
Maintain relationships with Product Managers
Ensure compliance with health policies
Ensure compliance with safety policies
Ensure compliance with environmental policies
Communicate technical information clearly
Communicate technical information concisely
Communicate technical information effectively
Inform management of technical service issues
Inform other service departments of technical service issues
How You'll Work.
Team & Collaboration
Supportive and collaborative team; Sharing knowledge; Helping each other succeed; Close relationships with Senior FSEs; Close relationships with Product Managers
Communication Scope
Technical information; Formal reports
Full Job Description
Smiths Detection Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. As a Field Service Engineer, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer site ensuring first class customer satisfaction. You will be providing support to our clients in the region of the south of the Netherlands and Belgium. Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the Dutch security clearance, sponsorship is not available. Responsibilities: * Meet daily service repair needs and drive customer satisfaction * Install, repair and maintain Smiths equipment in the field, provide customer training as needed * Document all inspections, maintenance and repair work promptly. * Manage repair parts cycle time, order, install and return parts efficiently * Review logs for open issues, prepare formal reports for client * Mainaint and calibrate tools and test equipment * Provide technical support to client and peers * Participate in the site s
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