Smiths Group

Technology

FieldServiceEngineer

€52–78k ~AI est. Schiphol, North Holland, Netherlands FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Field Service Engineer at Smiths Group. Skills: Field service, Equipment repair, Customer support. Meet daily service repair needs. Drive customer satisfaction”

What You'll Achieve.

First class customer satisfaction

Industry & Context.

Technology
Problems you'll solve

Troubleshooting

Eligibility Requirements

Dutch security clearance, Company car

What They're Looking For.

Must Have

MBO 4 level in electrical, mechanical, electronics or relevant experience, Troubleshooting, field repair or technical support activities centered on electrical and Mechanical systems and equipment, Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs, Advanced English & Dutch skills both in oral and writing, Driving licence

Nice to Have

Eligible for Dutch security clearance

What You'll Do.

Meet daily service repair needs

Drive customer satisfaction

Install Smiths equipment

Repair Smiths equipment

Maintain Smiths equipment

Provide customer training

Manage repair parts cycle time

Review logs for open issues

Prepare formal reports for client

Maintain test equipment

Calibrate test equipment

Provide technical support to client

Provide technical support to peers

Participate in site surveys

Participate in pilot programs

Participate in special projects

Participate in meetings

Establish relationships with Senior FSEs

Establish relationships with Product Managers

Maintain relationships with Senior FSEs

Maintain relationships with Product Managers

Ensure compliance with health policies

Ensure compliance with safety policies

Ensure compliance with environmental policies

Communicate technical information clearly

Communicate technical information concisely

Communicate technical information effectively

Inform management of technical service issues

Inform other service departments of technical service issues

How You'll Work.

Team & Collaboration

Supportive and collaborative team; Sharing knowledge; Helping each other succeed

Communication Scope

Technical communication

Full Job Description

Smiths Detection Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. As a Field Service Engineer, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer site ensuring first class customer satisfaction. You will be providing support to our clients in the region of the south of the Netherlands and Belgium. Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the Dutch security clearance, sponsorship is not available. Responsibilities: * Meet daily service repair needs and drive customer satisfaction * Install, repair and maintain Smiths equipment in the field, provide customer training as needed * Document all inspections, maintenance and repair work promptly. * Manage repair parts cycle time, order, install and return parts efficiently * Review logs for open issues, prepare formal reports for client * Mainaint and calibrate tools and test equipment * Provide technical support to client and peers * Participate in the site s

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