FieldServiceEngineer

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position _**Does a rewarding career with a progressive, high-tech business, excite you?**_ Roche Diagnostics has a superb opportunity for you to grow your skills whilst directly supporting our customers in the **Omagh, Enniskillen and border regions** , surrounding areas and being part of the field based Engineering team in Ireland. The successful candidate will provide frontline support covering electro-mechanical hardware routine proactive/reactive work, technical training, upskilling of customers and ensuring all administration and regulatory documentation is maintained. As the first responder for technical, Applications and IT related issues, you will be expected to build your system understanding around the entire customer solution to include information solutions and applications of the Roche diagnostic products. Key activities will include troubleshooting and ownership of faults, preventative maintenance, fault related data analysis and generation of reports to improve efficiency across Roche’s product portfolio. You will be accountable for the successful delivery/uptime and overall customer experience of their relevant service offering and you will be accountable for the core service activities efficiently and productively, supporting your customer base. You will work with peers and key stakeholders to ensure a seamless “sales-service” alignment approach and a differentiated customer offering/solution. You will be a key member of the Technical Services Team in Ireland ensuring the right people