Roche
Healthcare
FieldServiceEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Field Service Engineer at Roche. Skills: Field service, Customer satisfaction, Technical support. Execute preventive maintenance procedures. Execute corrective maintenance procedures”
What You'll Achieve.
Maximize customer experience; Achieve common objectives; Optimize service delivery; Impact customer experience positively; Maximize value provided
Industry & Context.
Problem anticipation; Independent resolution
Flexibility horaria, Guardias, Movilidad geográfica ocasional
What They're Looking For.
Must Have
Grado en Ingeniería, 2-5 years experience, Spanish fluent, English good level
Nice to Have
Experience managing complex clients, Experience in IT environments, Experience in applications
What You'll Do.
Execute preventive maintenance procedures
Execute corrective maintenance procedures
Execute evolutionary maintenance procedures
Execute installations
Execute modifications
Ensure excellent customer experience
Promote digital tool usage
Monitor assigned clients
Register activities in CRM
Update installation technical characteristics
Ensure modification compliance
Ensure maintenance compliance
Act as technical reference
Support strategic account implementation
Provide proactive service
Implement service optimization decisions
Maintain proactive communication
Process modifications
Provide constant follow-up
Address customer needs
How You'll Work.
Team & Collaboration
Internal teams; Customer stakeholders
Communication Scope
Customer communication; Assertive communication; Effective communication
Full Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position ### **Field Service Engineer (Jaén)** **_Misión_** En Roche Diagnostics, estamos comprometidos no solo con el avance de soluciones diagnósticas que puedan ayudar a los profesionales sanitarios a tomar decisiones críticas para la salud de sus pacientes, sino también con la mejora de la forma en que estas herramientas esenciales se integran en los sistemas sanitarios de todo el mundo, a un coste menor, sin dejar de obtener los mejores resultados posibles. En más de 100 países, ofrecemos la cartera de pruebas de diagnóstico in vitro más completa del sector, combinada con apoyo a la toma de decisiones clínicas, consultoría, diagnóstico digital, gestión de enfermedades, automatización de laboratorios y soluciones de software para proporcionar soluciones integradas a laboratorios, clínicos y sistemas sanitarios. El Field Service Engineer presta un servicio científico/técnico a los sistemas y soluciones instalados en cliente, garantizando la mayor eficiencia y eficacia en cada una de las actividades asignadas: Instalaciones, mantenimiento preventivo, correctivo, evolutivo y modificaciones. Asegura que el servicio prestado genera ventaja competitiva, convirtiéndose en el elemento diferencial de la propuesta de valor de Roche, y consiguiendo niveles óptimos de satisfacción del cliente. **_Responsabilidades Principales_** **Operaciones Técnicas y Servicio Operativo:** ● **Excelencia operativa:** Ejecutar de forma impecable los procedimientos de mantenimientos preventivos, correctivos, evolutivos, instal
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