Roche

Healthcare

FieldServiceEngineer

€38–52k ~AI est. Jaén, Spain FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Field Service Engineer at Roche. Skills: Field service, Customer satisfaction, Technical support. Execute preventive maintenance procedures. Execute corrective maintenance procedures”

What You'll Achieve.

Maximize customer experience; Achieve common objectives; Optimize service delivery; Impact customer experience positively; Maximize value provided

Industry & Context.

Healthcare
Problems you'll solve

Problem anticipation; Independent resolution

Eligibility Requirements

Flexibility horaria, Guardias, Movilidad geográfica ocasional

What They're Looking For.

Must Have

Grado en Ingeniería, 2-5 years experience, Spanish fluent, English good level

Nice to Have

Experience managing complex clients, Experience in IT environments, Experience in applications

What You'll Do.

Execute preventive maintenance procedures

Execute corrective maintenance procedures

Execute evolutionary maintenance procedures

Execute installations

Execute modifications

Ensure excellent customer experience

Promote digital tool usage

Monitor assigned clients

Register activities in CRM

Update installation technical characteristics

Ensure modification compliance

Ensure maintenance compliance

Act as technical reference

Support strategic account implementation

Provide proactive service

Implement service optimization decisions

Maintain proactive communication

Process modifications

Provide constant follow-up

Address customer needs

How You'll Work.

Team & Collaboration

Internal teams; Customer stakeholders

Communication Scope

Customer communication; Assertive communication; Effective communication

Full Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position ### **Field Service Engineer (Jaén)** **_Misión_** En Roche Diagnostics, estamos comprometidos no solo con el avance de soluciones diagnósticas que puedan ayudar a los profesionales sanitarios a tomar decisiones críticas para la salud de sus pacientes, sino también con la mejora de la forma en que estas herramientas esenciales se integran en los sistemas sanitarios de todo el mundo, a un coste menor, sin dejar de obtener los mejores resultados posibles. En más de 100 países, ofrecemos la cartera de pruebas de diagnóstico in vitro más completa del sector, combinada con apoyo a la toma de decisiones clínicas, consultoría, diagnóstico digital, gestión de enfermedades, automatización de laboratorios y soluciones de software para proporcionar soluciones integradas a laboratorios, clínicos y sistemas sanitarios. El Field Service Engineer presta un servicio científico/técnico a los sistemas y soluciones instalados en cliente, garantizando la mayor eficiencia y eficacia en cada una de las actividades asignadas: Instalaciones, mantenimiento preventivo, correctivo, evolutivo y modificaciones. Asegura que el servicio prestado genera ventaja competitiva, convirtiéndose en el elemento diferencial de la propuesta de valor de Roche, y consiguiendo niveles óptimos de satisfacción del cliente. **_Responsabilidades Principales_** **Operaciones Técnicas y Servicio Operativo:** ● **Excelencia operativa:** Ejecutar de forma impecable los procedimientos de mantenimientos preventivos, correctivos, evolutivos, instal

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